Job Information
Global Foundries Experienced Engineer Customer Quality in Saxony, Germany
About GlobalFoundries
GlobalFoundries® Inc. (GF®) is one of the world's leading semiconductor manufacturers. GF redefines innovation and semiconductor manufacturing by developing and delivering feature-rich process technology solutions with leading performance in all growth markets. GF offers a unique mix of design, development and manufacturing services. With a talented and diverse team and manufacturing locations in the U.S., Europe and Asia, GF is a trusted technology provider to its global customers. GF employs approximately 13,000 people, including more than 3,000 in Dresden, Germany.
For more information, visit www.gf.com .
Experienced Engineer Quality
The Customer Quality Team is a group of experienced engineers to ensure our customers’ expectations and needs with respect to Quality topics are met or exceeded. Together with the Customer Quality Teams across the other GF locations, we collaboratively analyze customer’s needs, drive continuous improvement of GLOBALFOUNDRIES’ Quality Management System and resolve multiple kinds of quality issues to achieve best in class customer satisfaction levels.
We are currently looking for a highly motivated engineer to strengthen our Customer Quality Team. As member of this team, you will act as the single point of contact for strategic Fab1 customers concerning multiple kind of quality issues.
Your primary role is to proactively understand our customer’s expectations on quality and to drive effective implementation of required actions to achieve excellent customer satisfaction levels.
In this function you are:
Accountable to respond to customer inquiries according to given commitments, by working in or leading of cross functional and international teams
Coordinate and facilitate regular customer meetings, provide frequent quality reports
Analyze top tier customer quality issues through survey results, customer returns, complaints and drive improvement projects to meet customers’ expectations
Coordinate and facilitate customer audits
Working across functions and locations
Apply and improve procedures to effectively communicate to customers on Fab major quality issues to mitigate exposure and proactively meet customers’ expectations
Coordinate problem resolution, manage customer escalation and communication to ensure customer satisfaction and provide timely updates to management
Drive for systematic problem solving to effectively identify the root cause using quality tools such as 8D, FMEA, Kepner Tregoe, etc
Drive worldwide projects to deploy best practices within the Customer Quality teams in order to provide a OneGF experience to our customers
Required Qualifications:
Education/Experience:
University degree in a technical field (preferred: electrical engineering or physics)
Multiple years of relevant experience in Semiconductor Industry in Wafer Manufacturing (yield, process, development, etc.) and / or Quality functions
Ability to travel
Fluent English - written & verbal, German, Chinese would be beneficial
Preferred Qualifications:
Solid experience in the application of quality methods, e.g. FMEA, SPC, 8D, problem solving, auditing
In depth knowledge of semiconductor technology and manufacturing as well as semiconductor reliability
Post Fab manufacturing know how
Solid background and application of statistical methods
Fundamental knowledge of ISO9001 /IATF16949 and other relevant standards
Experience in automotive environment
Strong personality: excellent communication, negotiation, influencing, and team working skills
High flexibility and ability to work under pressure
Experience with cross functional and international settings
Team player with good interpersonal skills
We Offer
The position is open-ended and to be filled as soon as possible.
Attractive compensation components:
13th month salary, bonus payments, assistance with relocation to Dresden.
Flexible working time arrangements:
Family friendly part-time models, trust flextime, salary conversion into free time
Diverse opportunities for further development:
Career stages for every job, internal qualification offers, promotion of external educational qualifications
Focus on your health:
On-site gym and beach volleyball court, bike leasing, subsidized employee restaurant
Corporate culture:
Cooperation at eye level - everyone is on first name terms with us, budget for individual team events, social commitment via GlobalGives
You can find more benefits in detail at https://gf.com/de/careers/benefits/
Diversity is part of our corporate DNA. For this reason, we would like to encourage women in particular to apply for a job with us. As we value equal opportunities and inclusion is particularly important to us, we welcome applications from people with disabilities.
Information about our benefits you can find here: https://gf.com/careers/opportunities-in-europe/
Changing the world from the inside out
Join the team that’s moving the world forward.
What makes GlobalFoundries different? Our advanced operational and technology capabilities are made available through a global manufacturing network, anchored by facilities in Singapore, Dresden (Germany), Burlington (Vermont) as well as East Fishkill and Malta (New York).
At GF, we make things that matter — from the solutions that enable the way we live today, to the technologies that drive what’s possible for tomorrow.
Our people bring this power to life. A diverse and global team representing the best in the industry, we are united by our dedication to excellence and our desire to improve and empower the world.