Enable America Jobs

Job Description

* Work summary

o Change Manager & Process Designer supporting one or more projects; this is an active 'doer' role

o In some cases will be dedicated to a large project full-time, and in others will support a small number of medium sized projects

o Pull together disparate pieces of a project into a cohesive process and change approach

o Lead process evaluations and workshops, create documentation such as current and future state process maps, recommend process options with pros/cons, lead the team to make process decisions, and segue process outcomes into change management

o Follow the Alaska change management methodology and produce standard change management deliverables such as change-related assessments, plans, and report-outs, design multiple ways to engage with audiences, and ensure solid feedback loops and metrics to gauge efficacy

o Create communication and/or learning materials of moderate complexity for internal use

o Work in partnership with project manager, sponsor, business owners, subject matter experts, project team members, and external vendors

o Collaborate closely with internal Communications, Guest Experience, Policy & Procedure, and Training teams

o Hybrid remote and on-site in SeaTac, WA; in the office for in-person work typically 3 days per week

o Will regularly keep leadership, sponsors, and PM's apprised of progress, roadblocks, help needed, etc.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

* Skills and requirements

o Minimum 5 years' experience leading change in a full-time role as a Change Manager and 5 years leading process design/improvement work

o Excellent demonstrated skills in all facets of change management including assessment, planning, design, execution, sustainment, and nurturing influencers to lead change within their organizations

o Excellent demonstrated skills in process identification, improvement, documentation, and design/redesign

o Strong skills in delivering learning via in-person and virtual formats

o Advanced skills in absorbing new information and specialized jargon, identifying connections between disconnected elements

o Able to use Alaska's change management framework and standards, while also using sound judgment to meet the needs of the project

o Able to balance competing priorities and help the team to do the same

o Able to build strong relationships and partner to get work done

o Able to work successfully with people at all levels of the company and work on a team with union-represented employees, non-union employees, other contractors, and outside vendors

o Comfortable with ambiguity, and able to proactively lead themselves and the team to concrete decisions and actions

o Able to create change management- and/or process-related materials of moderate complexity with professional polish suitable for internal use, utilizing PowerPoint, Word, Excel and other standard software tools

o Experience with basic functions in Smartsheet or willingness to learn

o Embody the Alaska Airlines values, especially safety first and care for our employees and guests

o Exhibit professionalism aligning with Alaska's core values, including resolving conflicts in a constructive and professional manner and having the confidence to raise both risks and solutions

o Note: A process or change management certification is not required, nor is expertise in a particular methodology * Preferences

o Minimum of 5 years recent experience with corporations (as opposed to non-profit, NGO, government, or academia)

o Experience with aviation or the travel industry

o Experience working with labor relations, employees who are union-represented, or union reps

o Experience with complex, multi-phase transformations

o Experience introducing change management to an organization

o Expert skills in leading stakeholders with competing interests to alignment and collaborative action

o Process experience including assessment, analysis, mapping, design, redesign, and teaching business owners and SMEs how to truly see their process (and waste) null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.