Enable America Jobs

Description

At Amazon.com, we strive to be Earth’s most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make history. Amazon is seeking to hire a Business Analyst to join the Amazon Selling Partners Voice of Customer program team.

Voice of Customer (VOC) technology is used to provide deeper insight into the support experience, associate performance, and operational efficiency. As the Business Analyst, you will leverage this technology to support analytical needs of Operational teams and other stakeholders.

This role is a part of Selling Partner Insights and Analytics team which is on the mission to build listening mechanisms to gather frictionless SP feedback, generate insights at scale, and enable teams to prioritize and measure improvement opportunities.

Key job responsibilities

The successful candidate will have strong business acumen and possess excellent statistical and analytical abilities. They will focus on creating actionable insights and research to provide recommendations to the leadership team and build scalable solutions to meet business needs. They will have passion for data and analytics, be an independent innovator comfortable with ambiguity.

The ideal candidate for this role will should be:

• Create Voice of Customer language content for requested insights.

• Design and implement reporting solutions enabling stakeholders to manage the business and make effective decisions.

• Monitoring existing metrics, developing and proposing new metrics, and working across the SPS organization to make actionable intelligence available to business stakeholders.

• Developing requirements and specifications with business and development teams.

• Analyzing, diagnosing, and recommending required changes to improve the support experience for Amazon Selling Partners.

• Work with management teams across all functional areas within the SPS network to create automated and/or ad-hoc reporting.

• Validate the data quality of a variety of data sources and ensure they will support the analysis requirements.

• Utilize SQL and SAS to manipulate the data into the necessary structure. This includes outlier analysis, data linking, missing variable treatment, and data exploration

• Analyze free text data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team.

• Work with cross functional groups to combine VOC with other data sources and complete a full root-cause-analysis

About the team

The SPIA team performs analyses, creates visualizations and develops automated reporting solutions that inform decisions and inspire change. The team transforms requirements into insights and deliver reporting that enable our business partners to improve the seller partner experience. This team supports all programs where the data/analysis is needed for the Seller Experience Programs team and analysis requests from stakeholders engaging in research from the broader SP Support team. Ownership, maintenance and expansion of the Seller Experience dashboards reside within the team.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

Basic Qualifications

• 3+ years of tax, finance or a related analytical field experience

• 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience

• 3+ years of business or financial analysis experience

• Experience defining requirements and using data and metrics to draw business insights

• Experience making business recommendations and influencing stakeholders

• Experience with Excel

Preferred Qualifications

• 1+ years knowledge and direct experience with Natural Language Processing or similar Voice of Customer technology to construct queries and build reports based on unstructured free-text.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,500/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.