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Crisis Outreach Clinical Supervisor - Swing Shift, MCT

Seattle, WA (http://maps.google.com/maps?q=1618+S+Lane+Street+Seattle+WA+USA+98144) •MCT

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Job Type

Full-time

Description

Days Off: Sunday, Monday, Tuesday

Shift: Swing (3:00pm - 1:30am)

Shift Differential: $0.50 per hour

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

Location: This position will float between DESC's Mobile Response Central (1618 S Lane Street, Seattle, WA 98144) and Mobile Response North (2150 N 107th St Ste B-40, Seattle, WA, 98133) locations.

About DESC:

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

JOB DEFINITION:

We are working to stop the trend of criminalizing mental illness, and make sure individuals in mental health crisis get the help they need. The Mobile Crisis Team Clinical Supervisor supervises a team comprised of Certified AAC’s, Licensed AAC’s and BA-level staff that bring crisis services to clients within the community. Clinical supervisors have the responsibility of implementing the systems created by the MCT Project Manager as well as guiding and supporting their assigned team, collaborating with supervisors within the Mobile Response Division, alleviating barriers within the day-to-day shift operations and advocating widespread needs and observations involving a system revamp to the Project Manager. The MCT Clinical Supervisor may also be responsible for assisting their team with outreaches across King County, and documenting said outreaches.

MAJOR DUTIES AND RESPONSIBILITIES:

• Assist the MCT Project Manager in planning, implementation and coordination of MCT systems.

• Lead the day-to-day operations of assigned shift

• Assist supervisees with attending to outreaches when needed

• Host monthly team meetings for supervisees

• Provide supervision to supervisees 2x/ month at minimum

• Coordinate day to day schedule, making changes and adjustment due to staff call outs and call volume. Maintain staffing model through managing weekly and monthly scheduling in coordination with staff requests for PTO.

• Coordinate and collaborate with other supervisors within the Mobile Response Division to provide training and updated information to supervisees, in conjunction with improving client care.

• Maintain strong knowledge of DESC personnel policies, procedures, and collective bargaining agreement.

• Maintain familiarity with agency and crisis mental health system policies and procedures and assure adherence to these procedures. Identify need, and advocate for, modification to procedures to Project Manager.

• Supervise and review team clinical documentation on a consistent basis to assure that team members maintain current and complete clinical records, and that records comply with the agency's clinical accountability policies and procedures, relevant policies and procedures, and local, state, and federal requirements.

• Support and train MCT staff toward improved care standards and practice skills.

• Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff.

• Help staff build competent crisis outreach skills and standard of practice related to clinical documentation and service coordination.

• Help staff build conflict resolution skills and understand how to give and receive feedback

• Hire applicants to fulfill staffing requirements

Requirements

MINIMUM QUALIFICATIONS:

• Current Washington Department of Health minimum credential as an Agency Affiliated Counselor and is willing to learn, engage and attend trainings regarding substance use disorders. In addition to, attending monthly supervision with a Chemical Dependency Professional.

• Master's degree in a social work, psychology or other relevant behavioral science or Bachelor of Nursing degree with specialty in mental health.

• Meet minimum criteria as a Mental Health Professional as defined in RCW 71.05, WAC 388-865-0400.

• Required to complete DESC Crisis Response and Prevention training, and an 8-hour Crisis Intervention Training (CIT).

• Be able to pass a Washington State Criminal background check.

• Minimum of 2 years of experience providing services to seriously mentally ill and/or chronically homeless adult population and those with chemically dependency/co-occurring disorders.

• Familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, and relevant Evidenced based/Emerging best practices.

• Knowledge of Harm Reduction strategies.

• Strong working knowledge of DSM V.

• Be able to assess situations quickly and respond appropriately and calmly to any type of mental health and/or chemical dependency crisis to ensure the physical and psychological safety of clients.

• Be willing to seek to understand each client's unique circumstances and personal preferences and goals and incorporate them into the crisis response to help the client regain a sense of control.

• Assist clients in accessing internal resources to reinforce the client's ability to resolve crisis on their own.

• Assist clients in identifying unmet needs that may be causing them to have recurrent crisis.

• Have a strong understanding of recovery and resilience, the value of client partnerships and client choice, and the balance between protection from harm and personal dignity.

• Possess strong communication and writing skills.

• Ability to work flexible hours as required by program and staffing needs including evenings, weekends, or holidays. This includes sharing on-call duties and covering shifts as necessary.

• Valid Washington state driver's license and insurable driving record.

• Able and willing to provide community outreach anywhere in King County from which a referral may originate, at times with no first responders present.

• Familiar with King county crisis response system and methods of access.

• Ability to communicate with and supervise staff from diverse backgrounds.

• Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.

• Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.

PREFERRED QUALIFICATIONS:

• Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC) in State of Washington.

• Licensed Chemical Dependency Professional (CDP) in the state of Washington.

• Qualified to provide Department of Health Approved Supervision to LICSW, LMFT, LMHC and/or CDP candidates, preferred.

• Crisis Outreach and/or Crisis Intervention experience.

• Bilingual in Spanish/English.

• Bi-cultural background/experience and/or qualify as an Ethnic Minority, DD, or Geriatric Mental Health Specialist (per WAC 388-865-0150 definition).

• Experience providing supervision and/or program management within the mental health and/or chemical dependency field.

• Strong applicants are able to demonstrate the ability to be positive in their empathetic responses to all persons; understand the value of meaningful and deep client engagement; have the potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker; and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER:

DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.

Salary Description

$90,063.60 - $101,927.52 annually