Job Information
Washington Federal Online and Mobile Banking Products Manager in Seattle, Washington
Online and Mobile Banking Products Manager Location : Location US-WA-Seattle Location : Address 425 Pike Street Location : City Seattle Location : State/Province WA ID 2024-3148 Category Administrative Position Type Full Time Min USD $80,000.00/Yr. Max USD $120,000.00/Yr. Min USD $80,000.00/Yr. Max USD $120,000.00/Yr. Job Summary JOB SUMMARY: This position is responsible for supporting the bank's VP, Digital Channels Manager and serving as an Online and Mobile Banking Products Manager for projects related to improving the client experience through various self-service delivery channels such as online and mobile banking, account opening, onboarding, payments, and mortgage consumer lending. Along with the key functions listed below, this position will be expected to uphold the value that WaFd Bank places on simply being kind when working alongside colleagues and servicing our clients. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. KEY FUNCTIONS: Managing the roadmap for the bank's consumer online banking and mobile app platforms. This includes interacting with external vendors, and internal stakeholders such as executive management, department leaders, and IT. This position is responsible for projecting timelines for desired releases for the fiscal year and reporting on progress at regular Enterprise Project Management Office, Senior Operating Committee, Retail Banking, and Branch Operations meetings. During planning and ideation phases it entails working with the VP, Digital Channels Manager, and appropriate resources to generate necessary agreements/SOW's and obtaining approval for sign off through the bank's vendor management process. During implementation and post implementation phases, this position will report on OKR's, problems, challenges, opportunities, accomplishments, and lessons learned. Opening tickets through Jira, Zendesk, and Fiserv 360 vendor support portals. Once a ticket is opened, this position is responsible for: interacting with resources across vendors and bank resources including the product team scrum master, UX/UI designers, IT, peers on other product teams such as the bank's credit card and retail product teams, operations, and loan servicing; addressing vendor and internal business/technical questions, gathering additional information; facilitating troubleshooting/working sessions; implementing fixes/changes; coordinating testing/validation; scheduling Pre-production and Production releases. Addressing escalated product issues and outages. This position assists with triaging issues that have been reported by clients or colleagues that impact certain features or availability of consumer/online banking entirely. Depending on the nature of the defect found, this position engages IT Operations and helps with external and internal communications until a fix is implemented. Partnering with Marketing and the bank's Wiki team to promote new feature releases and communicate changes to consumer online/mobile banking as needed. Assisting with implementation of medium and large-scale projects such as bank acquisitions or conversions to new platforms. This position will be engaged in all phases relevant to an analyst position. Although some projects still run to some extent as waterfall (including pre-project ideation, project scoping, requirements gathering, implementation, transition to support etc.) feature releases will be agile (including adding stories to our backlog, developer refinements, stakeholder demos, sprint, and release planning etc.) Partnering with product team analysts to submit change requests to the Change Review Board in conformance with the bank's Online and Mobile