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Description

AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical applications for business users with the same on-demand scalability, reliability, pay-as-you-go pricing, and machine learning expertise that drive AWS services. The AWS Applications group includes services such as Amazon Connect (a cost-effective cloud contact center), our End User Computing (including Amazon Workspaces, AppStream, etc.), Marketing Tech (Amazon Pinpoint), and Autonomous Checkout and Biometric Identity Services (Just Walk Out, Amazon One) for retail, sports, travel, and other verticals.

We are looking for an experienced Senior Product Manager-Technical to join our Shopper and Merchant Experience team, where they will innovate on behalf of third-party customers and help build the future of autonomous retail. This person will be responsible for the end-to-end Just Walk Out (JWO) experience for enterprise customers, from onboarding and store setup, to ongoing management and expansion, through post-purchase receipt and returns. This person will work closely with cross-functional engineering, design, and business teams to develop roadmaps that create future experiences to delight JWO shoppers and merchants. As the JWO business scales, this role will be a critical driver of customer success and a key strategic partner to the broader JWOS organization.

Key job responsibilities

• Drive the product strategy, roadmap, and execution for the Merchant Experience. Consult with key partners to determine program prioritization and identify tradeoffs.

• Proactively identify opportunities and gaps to improve customer experience and work with engineering to address them. Engage directly with customers and tech partners to develop and launch product features.

• Regularly communicate with business leaders, tech partners, and other stakeholders to drive alignment across key business initiatives.

• Leverage technical expertise to evaluate the current architecture, identify risks/limitations, and propose solutions to deliver a scalable, self-serve experience for customers. Identify and mitigate risks, preventing them from escalating into major issues.

• Influence technical priorities and business strategy through data-driven and anecdotal voice of customer inputs.

A day in the life

On a daily basis as part of our team, you have the unique opportunity to help build the future of autonomous retail. You will work hand-in-hand with external customers to identify experience gaps, prioritize feature roadmaps, and develop and launch new experiences. You'll work backwards from a diverse set of customers to build and improve upon the merchant experience, influencing long-term strategy and creating a robust suite of retail products. You will encounter ambiguous problems that require broad thinking and provide opportunity for high ownership. You will work in a highly collaborative environment that’s more startup than big company.

About the team

Just Walk Out (JWO) technology enables shoppers to enter a store, grab whatever they want, and quickly get back to their day, without having to wait in a checkout line or stop at a cashier. By removing the checkout, retailers can increase merchandising space, move more customers through the store, and provide a frictionless shopping experience. Designed and custom-built by Amazonians, our JWO Technology uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Within the JWO Tech product team, we are continually innovating on behalf of shoppers and retailers. Our goal is to be Earths’ most customer centric company and we are just getting started. We need people who want to join an innovative program that continues to push the state of the art in computer vision, machine learning, distributed systems, and hardware design.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 5+ years of technical product or program management experience

• Experience owning/driving roadmap strategy and definition

• Experience with feature delivery and tradeoffs of a product

• Experience contributing to engineering discussions around technology decisions and strategy related to a product

• Experience with end to end product delivery

Preferred Qualifications

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

• Experience in building and driving adoption of new tools

• MBA or advanced technical degree

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.