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Description

As a Sr. UX Designer supporting the Devices Customer Insights and UX team you will own the Premium Online Shopping Experience for helping customers as they evaluate Amazon Devices companion products in areas of bundles, upsell, subscriptions and installments.

You will tackle our most difficult customer problems and work with a high degree of ambiguity, designing best-in-class consumer experiences (user interface designs, interaction models, prototypes, etc.) in a fast-paced environment. You will work closely with product management, engineering, marketing, and company leaders to successfully go from early stage concepts to launch, and support new Amazon Device launches as cutting-edge technology is released to the public.

The ideal candidate for this position will be at ease visualizing an experience in the abstract and translating design visions into solid design deliverables that achieve customer goals and business requirements. Informed by research and data, you will be able to explore multiple design solutions to a given problem or feature, and communicate those solutions visually through sketches, user flows, wireframes, functional prototypes, and/or high-fidelity designs, as necessary.

As a natural leader, excellent communicator, passionate advocate, and creative professional, our ideal candidate will embody and inspire a positive, high-energy, high-

performance culture in their team, creating a measurable impact across Amazon and relentlessly advocating for the customer.

Key job responsibilities

• Collaborate and work cross-functionally with design, product, and engineering teams from design

concept to design solution, setting UX guidelines, creating assets, and aiding in bug fixes to ensure

bar-raising quality all the way to market.

• Create the vision for developing, communicating, and implementing the user experience and

associated UI framework and assets on a range of products; follow through with the processes and

tactics to fulfill the vision.

• Use various inputs to identify and define exciting new concepts, opportunities, and customer

problems.

• Collaborate with the product management team to develop a shared vision of a

product and then lead a process to define the experience and design to deliver on the product’s

objectives.

• Work strategically with team members and leaders across the organization, leveraging a user centric and data driven approach to driving consensus and decision making.

• Create pattern libraries, templates, and tools for a variety of users on our platform.

• Identify and utilize common patterns for mobile, desktop, and e-commerce platforms.

• Consider how emerging technologies can unlock new customer experiences and scale business operations.

• Consider the internal tooling required to support front-end customer experiences.

• Inspire, mentor, and lead designers across the UX team, and teach/model human centered design

processes to partner teams.

• Develop and nurture relationships across the team, Amazon, and disciplines to promote collaboration and efficiency on Amazon projects.

A day in the life

As a Sr. UX Designer in the Devices Customer Insights and UX Team, your day to day can vary widely, however general daily activities will include driving brainstorms with cross-functional team members, crafting a design vision to go alongside a PR/FAQ, influencing trade-off conversations with product and engineering partners, and raising the CX bar on the implementation of your designs or during BRD reviews. You will share and present your designs at varying levels of fidelity to peers, partners, and leadership to get guidance and feedback, and dive deep into user research and insights to drive strategic conversations that will help you to influence team roadmaps, and drive design solutions to complex and ambiguous problems. You will be encouraged to learn new skills, and mentor other UX designers who seek your guidance and support.

About the team

We are a global organization building platforms and programs to support device sales and engagement in e-commerce across shopping platforms. We are a multi disciplinary team of designers, researchers, and technologists that can envision, create, and execute ideas from start to end. We strongly believe in a collaborative team culture and encourage cross-team partnership and bonding to drive innovation and maintain a safe community.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

Basic Qualifications

• 6+ years of design experience

• Have an available online portfolio

• Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, InVision, or similar

Preferred Qualifications

• Experience applying scrum to visual or UX design processes

• Experience with UX design of complex workflows

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.