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Vice President, National Operations - AmeriPath Pathology Services

Recognized by FORTUNE magazine as one of the "World's Most Admired Companies," Quest Diagnostics (www.QuestDiagnostics.com) is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. We are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index, with 2023 revenues of $9.25 billion.

The Role

This role is responsible for collaborating with senior management and direct reports to develop and execute on a national strategic plan for the Pathology business which out-performs the overall market growth in this segment.Directly responsible for the budgeted revenue and operations of the Pathology business. Plans and directs operations, administrative, and finance activities for Pathology services, grounded in customer-centricity, quality, safety and process efficiency.Builds and maintains an environment that encourages employee development and retention. The successful candidate is a change agent, forward thinker and results-oriented Operations Leader with demonstrated success designing and executing strategies that yield measurable business results.

Lab Operations:

• Inspire and lead the Pathology Operations organization for the core business to achieve profitable growth
• Drive productivity, cost performance, operations excellence and ensure efficient and successful laboratory operations.
• Ensure quality meets and exceeds standards for excellent patient care and strive to improve where possible.
• Develop and implement strategy for increasing productivity and reducing costs.
• Drive continuous improvement through QMS tools.
• Develop Customer informed KPI dashboard for benchmarking and drive continuous improvement toward excellence.
• Manage operations assets and staffing.

Coordination of Key Stakeholders:

• Partner with Regional Business Lines, Corporate Functions, Pathology Franchise, CMO and Commercial Leaders to develop Pathology Operations strategies to meet goals and objectives
• Contribute as a member of the Pathology Leadership team to promote communication and cooperation among the pathology staff
• Ensure Pathology has the appropriate committees and participation in place (LIS Users Group, Best Practices, Comprehensive Reporting, Scanning) in an effort to standardize and improve operations within the division.

Growth and Retention:

• Work with the Managed Care Team to analyze impact of contracts, develop multi-level relationships with managed care company personnel and participate in negotiation process as requested.
• Partner with Sales on client business as requested.
• Play a leadership role in strategic growth initiatives (M&A, RFPs).
• Thought and vision leader for the future of pathology.

Lab Leadership

• Evaluate the performance of the management staff and provide positive and constructive feedback and ensure effective communication with employees.
• Manage the development leadership process.
• Lead the operation team's succession planning and applicable actions and Individual Development Plans.
• Ensure effective and continuous communication up and down within the pathology business.
• Retain and develop talent.
• Build an inspiring culture.

Supervision Exercised

• 6 Direct Reports including Executive Director of Shared Services and 4 Operations Directors/Sr. Directors
• 1300-1500 Indirect reports

Education:

• Required: BS or BA from an accredited
• Preferred: MBA or MS

Work Experience:

• Required: 15-20 years of progressive senior leadership experience managing large complex operations.
• Preferred: Pathology Operations experience preferred.

Other Requirements:

• Proven operations and process leadership experience across multiple functional areas; Ability to lead in a matrix structure to achieve business goals; demonstrated financial acumen and experiencedeveloping and operating a capital budget
• Strategic thinker who can work collaboratively to identify and resolve technical, operational and organizational challenges
• Proven track record attracting and developing talent both within and outside direct team; ability to communicate clearly and effectively to direct and motivate team and others
• Ability to operate effectively in a complex environment and manage multiple stake holders while adapting appropriately to shorter-term challenges, opportunities and priorities
• Demonstrated ability to drive solutions through business cases that clearly define project structure, budget, resource requirements, approach, and work plan
• Makes decisions that drive significant organizational change on national scale; ability to influence others outside direct control
• Uses interpersonal skills to influence, negotiate and communicate across all levels of the organization; ability to influence those outside of direct control to achieve overall business goals; Exceptional communication skills and professional presence
• Ability to travel up to 50% of the time

Accountabilities / Metrics

Company Level:

• Total revenue for Pathology business
• Operating margin
• EPS
• ROIC
• Customer attrition
• Employee engagement

Operations Level:

• Pathology revenues
• Pathology OM
• Quality index
• Productivity
• Safety
• Capital assets
• Customer Retention

Competencies

• Consistently demonstrates Quest Behaviors (agile, customer focused, transparent, United as One, performance oriented)
• Business and financial acumen
• Operations Leadership
• Ability to Lead and Influence in a matrix environment
• Organizational savvy
• Talent Management & Development
• Building, leading, motivating, and inspiring large teams
• Change leadership
• Drive for results
• Strategic agility
• Command skills
• Communication skills
• Innovation management
• Customer focus
• Process management and Six Sigma / Lean orientation
• Project management
• Highly analytical

About Quest Diagnostics

Quest Diagnosticsempowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest Diagnostics annually serves one in three adult Americans and half the physicians and hospitals intheUnited States, and our nearly 50,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Awards/Recognitions

• FORTUNE magazine's "World's Most Admired Companies" list for 10 consecutive years; one of only five companies to attain Most Admired statusin the "Health Care, Pharmacy and Other Services" industry category.
• Fortune magazine's Fortune 500 list
• Forbes Global 2000
• Forbes' America's Best Employers List for third consecutive year
• Forbes 2020 America's Best Employers for Women for second consecutive year
• S&P 500
• Barron's 500
• Member of the Dow Jones Sustainability World Index
• Named by Newsweek magazine as one of "America's Greenest Companies 2024"recognizing the top 300 companies for their progress in managing their sustainability footprint
• Included in the FTSE4Good, Calvert, and Ocean Tomo sustainability indices
• Consistently named one of the best places to work in U.S. business journal rankings
• Named by Newsweek magazineand data firm Plant-A Insights Group as one of "America's Greatest Workplaces for Parents and Families 2023"
• Named a DiversityInc Noteworthy Company for third consecutive year
• Listed on the Disability Equality Index (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities
• Named Top 23 'Best Places to Work for LGBTQ Equality' in New Jersey
• Named a Best Place to Work for LGBTQ Equality by scoring a perfect 100 on the Human Rights Campaign Foundation's 2021 Corporate Equality Index (CEI) for the fifth consecutive year.
• Achieved Cancer Gold Standard accreditation from the CEO Roundtable on Cancer, recognizing our actions to reduce the cancer risk of employees and their families
• Received C. Everett Koop National Health Award for Efforts to Promote Employee Health in 2020

Diagnostic Testing Services

Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests - such as total cholesterol, Pap testing and white blood cell count - to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.

Outlook

In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics' reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics' long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

• Deliver Innovative Solutions
• Leverage their Unparalleled Access and Distribution Network
• Expand their relationships with large payors and health systems
• Deliver Superior Patient Experiences

To Apply

Please Log In or Register to Upload a Resume and complete the online Application by visiting careers.questdiagnostics.com, clicking "Job Search" and following the prompts. Because of the large number of applicants to job openings, Quest Diagnostics will only contact qualified candidates for interviews.

Quest Diagnostics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.