Job Information
Chemours Customer Service Representative in Shanghai, China
As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.
Responding promptly to customer calls and inquiries via phone or e-mail.
Place orders in the system, mainly import orders both ocean and air shipping mode, including returns and export when required following business procedures, guidelines and policies.
Monitor shipment status, ensure shipping document accuracy before providing to customers.
Handle customer’s complaint timely in SalesForce, work with relevant parties such as investigator, Sales Manager and follow up to ensure resolution.
Deliver Internal Customer Service Function works with full compliance.
Work collaboratively with Sales Account Manager and functional support (Product stewardship, Supply Chain team, Shipping country customer service) for a smooth operation.
Provide necessary support to Sales team when required such as, sales report, AR Collection.
Participate in the business meeting when required.
At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say “We Are Living Chemistry”.
A new company. A new purpose. A new commitment to customers and chemistry. We are Chemours. And even more exciting is how our employees are committed to be catalysts for better. The word “ours” is in our name intentionally. It is about our employees, our customers and our world. Our values are simple: We seek to put our customers first always. We encourage creativity and simplicity. We give you the ability to operate with the innovation and enthusiasm of an entrepreneur. We are obsessed with making our world safe and we do this all with unshakable integrity – doing what is right. See chemistry in a different way at Chemours.
PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI, ETC.)
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