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The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

Client experience oriented

Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment

Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally

Provide people management and development responsibilities and ensure team service level standards are met

Liaise with Compliance department and senior management within business units supported

Oversee new client onboarding and implement process enhancements to improve client onboarding experience

Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program

Monitor account refresh activity daily to ensure regulatory/document requirements are met

Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized

Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure

Has the ability to operate with a limited level of direct supervision.

Can exercise independence of judgement and autonomy.

Acts as SME to senior stakeholders and /or other team members.

Ability to manage teams.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

At least 5 to 8 years working experiences in banking or finance

Strong leadership and motivational skills with management experience

Experience in risk control or compliance (AML/KYC) related function

Knowledge and experience of technologies and processes (highly advantage)

Experience of optimization in processes

Knowledge of AML policies and regulatory requirements

Flexible with superior planning and organizing skills

Innovation and change management implementation

Education:

Bachelor's degree/University degree or equivalent experience

Competencies:

Pro-active thinking and execution abilities, capable to work independently

Ability to multitask and prioritize, detailed

Ability to work well under pressure and tight time frames

Manage up effectively MIS and metrics and efficiency analysis skills – ability to benchmark and track performance improvement

Ability to work in a dynamic environment, team player Intermediate technical skills including intermediate working knowledge of Microsoft Office (Excel, Word, PowerPoint, etc.)

Excellent written and verbal communication skills in English and Chinese

Job Family Group:

Compliance and Control

Job Family:

Business KYC

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

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View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.