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Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You manage the in-house operations in the Mondelēz International Digital Services Center to ensure impeccable service delivery that satisfies service level agreements and meets productivity and efficiency targets, emphasizing timely, accurate and complete transaction handling and excellent customer care.

How you will contribute

You will manage the employee services community in the service center and onshore in countries and manage the relationships between delivery teams and internal customers. To excel in this role, you will report on service-center performance and lead reviews with the functional leadership team and key stakeholders. In addition, you will contribute to global service management agenda and integrate our global scale using simplified and standardized processes and technologies. As part of this job, you will oversee the employee services center’s annual budget; handle local change requests and follow the global employee services governance framework to keep local documentation updated and compliant; manage suppliers delivering services for the processes; and identify service improvements to continuously improve the quality of the service provided. As a people leader, you will training employees and lead, coach, motivate, train and inspire direct reports to deliver the employee services agenda.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Managing people and relating well with all center colleagues

• Being a team player with demonstrated excellence in communication, interpersonal, and customer service skills

• Managing a shared service or BPO delivery center regionally in a global organization

• Managing vendor relationships

• Project management with experience managing large-scale projects

• Data analysis with a focus on accuracy and attention to detail

• Multi-tasking, problem solving and managing fluctuating workloads

• Building relationships, motivating, educating, and mentoring

• Taking initiative

High Level Responsibilities

Management

• Responsible for performance management and monitoring across direct reports

• Responsible for providing coaching and supporting professional development opportunities across teams

• Provides day-to-day guidance and direction to the My Rewards Advisors and ensures Rewards processes are delivered to a consistently high standard.

• Manages individual service performance​ and analyzes and improves team performance​.

• Responsible for supporting team members to develop HR Functional and business knowledge.

• Responsible for driving alignment between shared service functional peers to manage cross-team working, share learnings and improve ways of working​.

• Accountable for leading and creating a sense of community and engagement across a set of diverse teams.

Operational Responsibility

• Accountable for having deep functional (Rewards) and domain knowledge, maintaining up to date knowledge of legislation and regional processes, policy and principle changes that impact reward processes in the for the countries in scope

• Accountable for correct execution of rewards processes, policies and standard operating procedures

• Responsible for communicating Reward policy or process changes to team members to support service delivery

• Responsible for aligning and consulting with key stakeholders to ensure My Rewards Advisors work to agreed guidelines

• Works with Regional My RewardsLeadto understand annual Reward cycle and support execution for the countries in scope

• Manages broader rewards projects​ where appropriate and aligned to Governance Framework demand management allocation

• Leads jobevaluation proces for the countries in scope

• Leads year end compensation cycle for the countries in scope acting as main key contact point for the Regional My RewardsLead,

• Works closely with benefits providers to ensure the best services and appropriate cost management;

• Liaises and works in line with global Captive Lead as required

• Acts as point of escalation to effectively resolve complex Rewards issues and employee complaints by exception

• Responsible for compliance monitoring, quality assurance and data protection across team

• Promotes effective use of enabling technology, including case management tool and knowledge management

• Ensures collaborative working environment in team to support knowledge sharing and best practice; ensures the effective balance of team capacity, capabilities and service

• Review range-setting files and propose changes in compensation and benefits aligned with market trends and in accordance with strategic HR directions

• Review annual contract (AC) planning data and ensure all comp cost elements are added in the planning cycle and support CoE Rewards & PL’s on cost planning queries.

• Review survey data before submission to ensure data quality as per the SOP

Continuous Improvement

• Responsible for implementing and monitoring quality of operational procedures through KPIs and SLAs to drive operational efficiency and continuous improvement

• Collaborates with Rewards Leads to understand processes and drives continuous improvement

• Collaborates with CoE Reward team and HRBLs to understand changes to policies and frameworks originating from business requirements

• Responsible for ensuring SOPs are kept up-to-date and relevant

More about this role

What you need to know about this position:

What extra ingredients you will bring:

Education / Certifications:

Job specific requirements:

Travel requirements:

Work schedule:

No Relocation support available

Business Unit Summary

Mondelēz International entered the China market in 1984. Headquartered in Shanghai, Mondelēz Greater China is a leading company in the snacks business, including biscuits, Chocolate, candy & gum, and beverages. With over 4,000 employees, Mondelēz has established manufacturing plants in East, South and North China as well as a Global Biscuit R&D Technical Center in Suzhou. The Chinese name Yi Zi (亿滋) represents the company’s vision to bring an abundance of deliciousness to consumers.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Service Operations (Delivery)

Global Business Services

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum

Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.

Join us and Make It An Opportunity!

Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.