Job Information
AON Head of Client Relationship Management, Health Solutions, Singapore in Singapore, Singapore
Head of Client Relationship Management, Health Solutions, Singapore
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Provide leadership to a team of client facing executives, inclusive of mentoring and formal evaluation processes
Champion all client-related initiatives including but not limited to Client Promise, Aon Bench, Aon Pulse and Aon Care
Champion Aon United
Maintain professional relationship with internal stakeholders including local market colleagues, regional and global teams
Act as escalation point for all clients
Support Health & Benefits Singapore Leader with Singapore Initiatives
KPls include: Rollover of 100%New to existing growth of 5% portfolio NPS Score of 7+Aged debt managementAdherence to non-negotiable items :
Time Recording
Contracts Penetration
Compliance requirements
and any additional duties that may be allocated to you by the Company from time to time .
You shall comply with the requirements of any regulatory body relevant to your duties including, but not limited to , the "Guidelines on Fit and Proper Criteria" prescribed from time to time by the Monetary Authority of Singapore .
Skills and experience that will lead to success
Experience as a consultant or account manager in the Health & Benefits Industry, working with multinational clients across sectors
Minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS
Client management experience, analytical, critical thinking, problem solving skills required
Ability to manage and influence key stakeholders internally and externally
Self-disciplined and organised
Inter-personal skill and focus on service excellence
Proficient in Microsoft Office applications including Word, Excel, PowerPoint
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
2537873
Head of Client Relationship Management, Health Solutions, Singapore
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Provide leadership to a team of client facing executives, inclusive of mentoring and formal evaluation processes
Champion all client-related initiatives including but not limited to Client Promise, Aon Bench, Aon Pulse and Aon Care
Champion Aon United
Maintain professional relationship with internal stakeholders including local market colleagues, regional and global teams
Act as escalation point for all clients
Support Health & Benefits Singapore Leader with Singapore Initiatives
KPls include: Rollover of 100%New to existing growth of 5% portfolio NPS Score of 7+Aged debt managementAdherence to non-negotiable items :
Time Recording
Contracts Penetration
Compliance requirements
and any additional duties that may be allocated to you by the Company from time to time .
You shall comply with the requirements of any regulatory body relevant to your duties including, but not limited to , the "Guidelines on Fit and Proper Criteria" prescribed from time to time by the Monetary Authority of Singapore .
Skills and experience that will lead to success
Experience as a consultant or account manager in the Health & Benefits Industry, working with multinational clients across sectors
Minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS
Client management experience, analytical, critical thinking, problem solving skills required
Ability to manage and influence key stakeholders internally and externally
Self-disciplined and organised
Inter-personal skill and focus on service excellence
Proficient in Microsoft Office applications including Word, Excel, PowerPoint
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com