Job Information
Foundever Customer Care Specialist with Swedish or Norwegian and English in Sofia, Bulgaria
Customer Care Specialist with Swedish or Norwegian and English
Req ID#: 380690
Sofia, Bulgaria, BG
Job Description:
About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Description
The role:
Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer telephone, email or chat contacts
Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators
Working independently to find information to exceed customers’ expectations and educate them on how to self-serve on the client’s website and mobile app
Navigating multiple systems simultaneously in order to update e-records promptly and accurately
Proactively provide support and assistance to colleagues and work together as a team to provide feedback and suggestions to help the company grow & retain its customer base
Maintain confidentiality in receiving and recording payments and reporting any discrepancies regarding information or system faults in line with operational procedure
The candidate:
Has good command of English B2
Has very good level of Swedish or Norwegian language - at least level C1
Has experience in a contact center or customer facing role is beneficial
Is able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed
Can adapt quickly to changes in products, process and technology
Has proven track record of excellent attendance and time-keeping
Has excellent MS Office Professional skills
We offer
Competitive remuneration scheme
Social package including: additional healthcare insurance, gift vouchers, sport card discount, social team activities
Working schedule: Monday - Friday 10:00-19:00;
To join a young and dynamic team in multinational environment
Opportunities for long-term professional career
Entitlement to company internal training and development accordingly global standards
Full time employment (open for part-time options)
If you are interested, we will be glad to receive your application.
Job Segment: Customer Service
Foundever
- Foundever Jobs