Job Information
University of Utah Health Customer Service Supervisor in South Jordan, Utah
Overview
As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
This position supervises the daily activities of the assigned customer service department by coordinating in-services and ongoing education, monitoring quality control and safety processes, hiring and training new staff, evaluating performance and scheduling work shifts.
This position has no responsibility for providing patient care.
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University of Utah Health offers fantastic career opportunities, great pay, healthcare benefits from day one! We also offer a 401 K retirement plan, and a work environment that values dedication, learning, and a work-life balance. Come join our team!uofuhealth.org/jobfairs.
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Responsibilities
Supervises the daily operations of the department including interviewing and hiring staff, assigning work, evaluating performance, training, planning work schedules and recommending pay increases.
Resolves problems, provides support and expedites service to hospital departments.
Monitors the department’s safety and quality assurance functions, as well as checks and inspects procedures for completeness and accuracy.
Maintains department records and prepares monthly reports.
Monitors, orders and maintains stock of department supplies and equipment.
Participates on hospital committees and in meetings.
Enforces the department’s written standards of practice, policies and procedures and initiates corrective action as necessary.
Evaluates job performance to ensure department job standards are being maintained.
May perform other duties of the department, as required.
May assist in budget preparation.
Knowledge / Skills / Abilities
Ability to work flexible hours, including weekends and holiday shifts.
Ability to quickly learn new procedures and processes.
Able to prioritize and multi-task in a fast paced environment.
Ability to develop relationships with patients, guests and coworkers.
Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
Qualifications
Qualifications Required
Three years of experience in a related area, or equivalency, with one of those years in a supervisory capacity.
Successful completion of the hospital-provided supervisory training within one year of employment.
Qualifications (Preferred)
Preferred
- Proficiency in word processing.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions. Will need to travel to Community Clinics.
We are University of Utah Health. healthcare.utah.edu
Physical Requirements
Listening, Manual Dexterity, Near Vision, Reaching, Sitting, Speaking, Standing, Walking
Multi-lingual Candidates Welcomed
To inquire about this posting, email: careers@hsc.utah.edu
EEO Statement
University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500.If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:
Sherrie Hayashi
Director/ Title IX Coordinator
Office of Equal Opportunity and Affirmative Action (OEO/AA)
383 University Street, Level 1 OEO Suite
Salt Lake City, UT 84112
801-581-8365
oeo@utah.edu
Online reports may be submitted atoeo.utah.edu/
For more information: https://www.utah.edu/nondiscrimination/
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 68979
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule 8:30 am to 5:00 pm
Location Name Care Navigation
Workplace Set Up On-site
City South Jordan
State UT
Department UUH CST 16K INTERP SRVCS
Category Customer Service
Workplace Set Up On-site