Job Information
Fedcap Regional Director in South Portland, Maine
Families Forward, member of The Fedcap Group, is looking for an analytical, communicative, and mission-driven Regional Director to join the Leadership Team! Position will be based primarily out of our South Portland, Maine opportunity center location. This is an exciting opportunity to join a growing leader in our state's nonprofit sector. Come grow with us and inspire poitive change in Maine individuals and the economic stability of their families!
Position Highlights / Why join us?:
Earn a competitive salary in this full-time career-based position , that offers a comprehensive benefits package and a schedule based on Monday - Friday operating hours!
Serious applicants should hold a bachelors and/or higher-level degree in a related field and possess multiple years of proven success in a leadership role within the Workforce Development or related field.
The Regional Director will oversee a porforlio of several site locations ("opportunity centers"), and ensure continuity of operations for an individual service function across an assigned geographical region of Maine.
Apply today to be contacted by a recruiter!
Summary:
The Regional Director is responsible for leading, planning and executing the operations in assigned areas and ensuring that systems are running effectively, and staff have the data, tools and information needed to achieve their objectives. Tracks performance and compliance with contractual obligations to ensure targets are met and standards are followed. The Regional Director is a key member of the Fedcap Maine leadership team and provides back up to the Assistant Vice President of Operations.
Key responsibilities include:
Acts as member of the Families Forward Leadership team
Investigates and provides follow up and mediation for program participant, stakeholder and staff concerns including addressing feedback received through participant surveys, website, social media, and other inquiries
Ensures wellness services are delivered according to contractual obligations for individuals served who present medical claims.Tracks performance and compliance with contractual obligations to ensure targets are met and standards are followed across all assigned program locations and services areas.
Establishes a high performing, data driven regional or functional team that is equally committed to the needs of individuals served and to achieving exceptional outcomes.
Upholds and ensures that all employees are fully informed of agency policies and expectations.
Runs reports in Fedcap CARES and uses data to create long term strategies for their assigned area’s success.
Utilizes performance data and reports to ensure region is focus on priorities and outcomes.
Conducts on-going case reviews and site audits to ensure compliance, quality of work and adherence to standards.
Acts as a key conduit of information to ensure that their workforce is up to date on policy, program, and agency changes.
Recognizes and escalates concerns that may compromise operations and contractual obligations.
Provides guidance and mentorship to team of Program Managers through regularly scheduled meetings and supervision.
Ensures that their sites are delivering services consistent with our contract and TANF Rules and Maine Work Verification Plan
Builds effective relationships with OFI, community providers and employers to assist Opportunity Centers with helping participants to address barriers.
Represents Fedcap and Families Forward with all stakeholders and in the community in a positive and professional manner.
Identifies emerging trends and needs within their region to ensure staff have the training, resources and tools needed to effectively deliver services.
Perform other related duties as assigned. Duties, responsibilities, and activities may change at any time with or without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities
Knowledge, Skills, and Abilities:
Demonstrable knowledge of:
- the mission, vision and goals of Fedcap Rehabilitation Services and The Fedcap Group
and execution of relevant policies and procedures.
- TANF rules, Maine Work Verification Plan, compliance, policy, audit, and contractual
obligations.
- Excellent analytical skills; computer literate and highly proficient in Microsoft Office,
including Excel or another database software.
- Strong organizational, administration, presentation, and communication skills (both
verbal and written).
Department policies and procedures and ability to support the program framework.
Problem solving skills, have creativity and resourcefulness. Bachelor’s degree or higher degree of education and/or equivalent experience.
Demonstrable ability to:
- Build relationships while representing Families Forward’s
mission as a community advocate and leader.
- Providing direction, oversight, and exceptional delivery of service across multiple
locations.
Actively seeking out learning opportunities to remain current on industry trends.
Identifing training needs, resources, and tools for staff development.
Generating reports, analyze data, and assess trends.
Required Education and Experience:
Bachelor’s degree or higher degree of education and/or equivalent experience.
5+ years of program management and supervisory experience, preferred.
Non-profit experience, preferred.
Demonstrated track record for building and developing community partnerships.
Valid driver’s license, required.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office
equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work:
• This is a full-time position – 40 hours per workweek.
• Hours of work and days are typically, Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Occasional evening and weekend work may be required as job duties demand.
Travel:
• This position requires a minimum of 30% travel.
Travel and Hours
This position requires a minimum of 30% travel within a multi-county area of the state.
Specific hours may vary and depend on operational need; please speak with a recruiter for more specific information.
Equal Opportunity Employer: Fedcap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity, M/F/D/V.