Job Information
Great Southern Bank Debit Card Services Clerk I in Springfield, Missouri
Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked top ten in Forbes Best Bank four years in a row. Come join our team of customer service experts today!
General Description
Under general supervision, but following established policies and procedures, as well as all applicable banking laws and regulations, including BSA and AML, is responsible for processing Debit Card applications and assisting customers and banking center personnel with questions regarding Debit Cards.
Essential Duties and Responsibilities
Responds to all internal and external customer inquiries in a timely, effective, and professional manner. This may include but is not limited to processing debit card cancelations, processing debit card reissue requests, verifying card profiles, and updating card statuses. This duty is performed daily, about 25% of the time.
Responsible for completing and processing debit card, POS, ATM and ACH disputes, which may include researching information related to the dispute. This duty is performed daily, about 30% of the time.
Maintains a strong working knowledge of the fraud software designed to monitor account activity from multiple touch points to identify suspicious or fraudulent transactions. This duty is performed daily, about 30% of the time.
Monitors core report(s) to ensure transactions adhere to policy and procedures. This duty is performed daily, about 10% of the time.
Provides technical support for the debit card Instant Issue software and hardware. This duty is performed daily, about 5% of the time.
Perform any other related duties as required or assigned.
Education and Experience Requirements
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 0 to 6 months related experience and/or training. Or equivalent combination of education and experience.
At Great Southern Bank, we are willing to accommodate for those with reasonable requests. If you need assistance at any point during the application process (completing applications, interview prep, etc…), please contact Human Resources at 417-895-4509.
Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.
Monday - Friday 8:00 AM - 5:00 PM; Rotating Saturday 8:00 AM - 12:00 PM
Total Hours: 40
Job Grade: 2
5063