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About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. 

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Description

Copeland is looking to hire a dynamic leader with a focus on execution and a passion for customer relationship management. If you have hands-on experience leading global implementations that have enhanced sales team productivity, helped deliver superior customer service resulting in higher customer satisfaction, loyalty, and retention then this role is for you!

As a Director, Customer Relationship Management (Salesforce), You Will:

• Manage expectations, business prioritization and requirements by collaborating with a cross-functional set of key stakeholders across Copeland.

• Lead Salesforce Sales and Service Cloud implementations for new teams ensuring that best practices are followed globally.

• Demonstrate leadership by ensuring projects are well-managed, predictable, staffed adequately and manage schedules and risks/issues/escalations.

• Collaborate with head of CRM solutions architecture to implement solutions that meet the organization’s long-term CRM objectives while balancing individual business unit requirements.

• Manage a highly motivated team including 1:1 meetings, professional development and career growth activities on a regular basis.

• Advance culture and grow talent via leadership and coaching while maintaining a high bar for accountability and results.

• Manage and track CRM work through effective operational metrics and KPIs.

• Plan, lead and manage all ongoing CRM support activities.

• Devise, develop and deliver a comprehensive CRM training program for Copeland.

• Drive continuous improvement to enhance processes, practices and delivery quality.

• Drive standardization and adhere to best practices to maintain a healthy Salesforce Org.

• Assist new business teams in the change management process as they are migrating into the Salesforce platform.

• Work with the scrum master on defining and prioritizing work for sprints.

Required Education, Experiences and Skills:

• Bachelor’s Degree or equivalent experience.

• 10+ years for hands-on Salesforce CRM experience leading global sales and service cloud implementations.

• 7+ years of people management experience.

• Has experience in a business analyst or product owner role.

• Strong written and verbal communication skills including documenting business requirements.

• Self-motivated with outstanding customer service skills.

• Strong organizational skills, ability to work independently, multi-task, meet deadlines and manage priorities.

• Flexible, customer-focused, and solution-oriented.

• High degree of proficiency in synthesizing and analyzing data; ability to solve complex problems.

• Critical thinking, curiosity, and willingness to experiment and try new solutions.

• Ability to facilitate an open dialogue with a wide variety of contributors and stakeholders at all levels and in all roles of the organization.

Preferred Education, Experiences and Skills:

• Certified Salesforce Administrator

• Knowledge about Eloqua, Salesforce Marketing cloud, Field Service, CRMA.

• Experience in planning integrations between Salesforce and other operational systems.

• Experience utilizing project management software such as Monday.com for project tracking.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave. 

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Diversity, Equity & Inclusion

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live. 

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com

With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.