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Working Title: Experience Product Group Manager

Job Class: Human Services Manager 2

Agency: Human Services Dept

• Job ID : 78123

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 07/03/2024

• Closing Date : 07/23/2024

• Hiring Agency/Seniority Unit : Human Services Dept / DHS Manager

• Division/Unit : DHS-Central Office / DHS Business Solutions Change

• Work Shift/Work Hours : Day Shift, 8:00am - 4:30pm

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $43.38 - $62.41 / hourly; $90,577 - $130,312 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 220 - Manager/Unrep

• FLSA Status : Exempt - Executive

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

* Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) (Within Minnesota or neighboring states) and flexible hours options are available .*

The incumbent leads the Integrated Service Delivery (ISD) Product Line’s Experience Products Group, reporting to the Integrated Service Delivery Product Line Manager. The Experience Product Group Manager creates and directs the Experience Product Group strategic vision, roadmap, governance, and budget and oversees the product evolution and lifecycle of the three products within the ISD Experience Product Group. The Product Group Manager also identifies and creates enhancements to Product Group offerings to address the needs of the people we serve in alignment with the Department of Human Services’ (DHS) mission and vision, DHS Equity Policy, and the DHS strategic plan in close coordination with the Product Line Manager.

The Product Group Manager brings consistency and scalability of experience across the three product teams in the ISD Experience Product Group, working closely with product managers to identify product visions, roadmaps, and features that consider empathy, equity, and people centricity to enhance the user experience and maximize the value to internal and external customers. The Product Group Manager ensures stakeholder engagement occurs and is aligned for the product group and manages relationships across product teams within the product group.

Responsibilities include but may not be limited to:

• Experience Product Group vision, roadmap, governance structure, and budget that generates value for customers and stakeholders while realizing financial benefits, creating new knowledge, building capabilities, and reducing risks and liabilities.

• Partner with product managers in the ISD Experience Product Group to oversee the end-to-end product development lifecycle and be accountable for high-quality products in a timely manner, sync products in the product group with each other and drive alignment with product line objectives and guiding principles and promote a consistent and easy to navigate user experience between all products in the provider group.

• Establish and maintain strong relationships with key partners and communities to foster collaboration, gain support, and secure the necessary resources for product group initiatives.

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.

Demonstrated leadership experience* *Leadership experience can include:

• Experience as a supervisor, leadworker, team lead, product owner or manager or similar role;

• Completion of a State of Minnesota leadership program (e.g. ELI, L4);

• A paid/unpaid position leading a program or chairing a committee (e.g. ERG) - experience must include:

AND

Five (5) years experience as a product owner, product manager, digital services, user experience and/or user design. Experience must demonstrate:

• Experience strategically leading and managing product teams or complex projects and highly politicized relationships with internal and external stakeholders and partners with competing priorities in regulated environments.

• Familiarity with agile methodologies and cross-functional teamwork.

• Experience with customer-centric approach and understanding of user needs.

• Ability to correctly interpret policies and regulations and to adapt, apply and enforce.

• Experience developing, steering, and evaluating product user experience strategy.

• Experience improving products based on data and research.

• Excellent communication skills. Must be able to communicate clearly, effectively, and persuasively in writing, at meetings, and in public speaking and negotiate priorities, resources, and scope to optimize delivery.

Preferred Qualifications

• Understanding of the overall systems that DHS and DCYF manages and supports, associated legislation/regulations, and funding streams.

• Experience leading cross-functional teams to deliver customer transaction data integration, enrichment and insights.

• Experience leading product transformation and with change management.

• Experience with data warehousing, big data, and machine learning.

• Enterprise eye for business and market awareness.

• Knowledge of the policies, budget, service industries, and clientele associated with Minnesota's public programs.

• Negotiation and conflict resolution skills.

• Ability to adapt to continuous organizational and program changes sufficient to work constructively under pressure and cope with ambiguity and setbacks.

• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

REFERENCE/BACKGROUND CHECKS – DHS will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.