Enable America Jobs

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Overview

The Sr. Sales Support Representative reports directly to the Sales Support Desk (SSD) Supervisor and is responsible for the daily management of Sale Support queues. They are responsible for managing Voice queues and reports, completing exception requests, handling high priority escalations, and providing support for the Tier 1 SSD Team. In addition to the normal day to day responsibilities, this position will be required to identify opportunities for process and policy improvements. They will also be expected to develop and execute projects related to these opportunities.

The Sr. Sales Support Representative interacts regularly with many different stakeholders across many different teams. Common stakeholders that this position will work with include the Channel Partner Team, Deal Desk, Contract Review, PC team, Customer Care, and all Sales partners. The ideal candidate will possess strong problem-solving skills, the ability to communicate clearly, and maximize efficiency of internal operations by performing the essential job duties and responsibilities listed below.

Responsibilities

• Maintain Key Performance Indicators outlined for voice agents

• Tier 1 Escalations

• Live troubleshooting

• Verification Call Exemptions submission

• Software Tickets for Channel Sales

• Opportunity and Proposal Stage Management

• Understand and use SSD Resources to be self reliant

• Scheduling Site Surveys and

• Analytical and structured problem-solving skills

• Be present and ready to go at the start of shift/schedule

Requirements

• 2+ years of Sunrun Experience ( Sr. Level)

• Be Solution Driven and punctual with time management and adherence

• Strive for one call resolution

• Capable of identifying process gaps and proposing solutions

• Detail oriented, ability to multi-task and switch from task to task as priorities change in requirements

• Understanding of G-Suite (Gmail, Docs, Sheets)

• Possess a positive attitude with strong interpersonal skills

• BrightPath Troubleshooting, SPLAT Troubleshooting, ability to work independently

• Analytical and structured problem-solving skills

• Must have reliable internet connection or in office is available.

Physical Demands

• Ability to perform normal office duties

• Ability to operate office equipment including computers and determine accuracy of work

• Ability to interact and participate in meetings

Recruiter:

Laura Morgan (laura.morgan@sunrun.com)

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different starting salary range for this opportunity which may be higher or lower. Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

$20.36 to $27.15

Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards. Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions.

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role. It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com .

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.