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Help Center Manager 1

Stanford, California, United States

New

Health and Safety

Post Date 2 days ago

Requisition # 103734

Stanford University is one of the world’s premier academic and research institutions, devoting tremendous intellectual and physical resources toward the betterment of humanity. As a major Silicon Valley employer, Stanford seeks people committed to excellence and to improving our world. In turn, the university is committed to supporting its employees as they develop their careers and enrich their lives.

The Faculty Staff Help Center is a free and confidential mental health clinic supporting Faculty, Staff and Post docs in a short term counseling model. We are looking for a Help Center Manager who is an experienced clinician in brief clinical work who also is an experienced people manager. This position will work under the Center Director and will be responsible for managing a large staff of MFT's, LCSW's and Psychologists. In addition to managing the staff, the position will include, a clinical caseload work and management of a number of programs currently run at the Center. The senior manager position also will be responsible for managing crisis support and giving talks around the University.

This is a 75% full-time equivalent, benefits-eligible position. This position will be hybrid at 2 days in the office per week as needed due to work flow and is on site at the Stanford campus.

JOB PURPOSE:

Provide a wide range of professional support counseling services to faculty and staff, as well as family members, at the university, SLAC, and Stanford's two hospitals. Supervise professional staff and oversee Faculty Staff Help Center’s (FSHC) trainee training program. Manage programs including educational workshops and support group services for university employees.

CORE DUTIES*:

• Manage all educational programs, workshops, and support services for the Stanford community.

• Identify the needs of the community and provide recommendations to the Director for rollout.

• Provide educational, informational, and training programs for employees to increase awareness of health and wellness issues; substance abuse issues; mental health; family, financial, and job-related stress; and conflict resolution.

• Develop and market FSHC programs, or related services, to promote employee understanding and use of available resources.

• Responsible for management of counseling staff, including hiring, and retaining staff, career coaching, professional development for direct reports and accountable for the performance of employees. Provide leadership for the Center in absence of the Director.

• Manage the trainee program. Support the educational needs of trainees; provide oversight of training processes; and support center staff in their direct supervision of trainees.

• Participate and promote ongoing professional development activities focused on excellence and culturally sensitive care.

• Provide departmental, leadership, and team consultation on complex cases; consult with faculty, human resource managers, and supervisors regarding workplace behavioral issues and departmental stresses including assessment, referral, conflict resolution, education and facilitation of group discussions.

• Respond to school/unit requests by providing direct, short-term services to diverse client populations and underrepresented groups across campus, problem assessment, referral, counseling and crisis intervention, follow-up, case management, and management consultation for a broad range of concerns.

• Make referrals to appropriate resources and therapists in the community, and follow-up with clients as needed.

• Maintain clinical records and case documentation; assist with internal operations and special projects as needed.

*Note: The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

MINIMUM REQUIREMENTS:

Education & Experience:

• Master's degree in social work or psychology or related field and five years relevant post licensure experience, or equivalent work experience.

Knowledge, Skills and Abilities:

• Expertise in clinical skills in evaluation, crisis intervention, and case management.

• Ability to be “On Call” as needed to support absence of Director and can assign “On Call” duties to professional staff.

• Proven ability to interact with diverse constituencies. Demonstrated strong communication skills (both verbal and written).

• Excellent planning and organizational skills. Expertise in program development and implementation.

• Demonstrated supervisory skills including conflict resolution. Modeling of the highest levels of integrity and ethical standards.

• Proficiency with timely completion of case documentation and administrative tasks.

• Demonstrated ability to provide highly responsive and supportive leadership of or supervision for center staff.

Certifications and Licenses:

• Licensed Clinical Social Worker, Marriage and Family Therapy license, or PhD psychotherapy licensure for California.

• Licensed Psychologist commensurate with trainee licensing needs.

PHYSICAL REQUIREMENTS*:

• Constantly sitting.

• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, use a computer, and use a telephone.

• Rarely climb (ladders, scaffolds, or other), grasp forcefully, sort/file paperwork or parts, kneel/crawl.

*- Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

WORKING CONDITIONS:

• Job may require after-hours availability on evenings, nights, weekends, or holidays in response to support needs.

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu .

The expected pay range for this position is $82,000 - $96,000 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( https://cardinalatwork.stanford.edu/benefits-rewards ) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.

• A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

• Discovery and fun. Stroll through historic sculptures, trails, and museums.

• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at stanfordelr@stanford.edu . For all other inquiries, please submit a contact form. Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information

• Schedule: Part-time

• Job Code: 4543

• Employee Status: Regular

• Grade: J

• Requisition ID: 103734

• Work Arrangement : Hybrid Eligible