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Technical Lead - ITI Telecommunications Service Delivery

Business Affairs: University IT (UIT), Stanford, California, United States

New

Information Technology Services

Post Date 2 days ago

Requisition # 103774

Note: The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

JOB PURPOSE:

Capture and model/map business requirements, and work with business partners to understand directions and priorities to assure the delivery of quality solutions. Serve as project manager for large or special projects, as assigned. Serve as a lead to ensure deliverables are on track and meet Service Level Agreements and business standards.

CORE DUTIES:

• Partner with business management to define the appropriate technical solutions.

• Partner with internal and external teams to define best practices and standards for implementation, documentation and billing.

• Lead customer facing team of systems analysts; provide mentoring and work direction to systems analysts and business partner analysts.

• Perform scheduling, task assignment, and review of work throughout the project and provisioning life cycle. Ensure work timeliness, quality and billing. Assist the project manager/Manager of Service Delivery in developing project scope, schedule and resources.

• Provide status reports to business and information technology management.

• Collaborated as needed with outsourcing providers.

• Collaborate with peer managers to coordinate enterprise-wide integration requirements.

• Manage the analysis of business requirements, design, development and implementation of new systems and enhancement of existing systems. Coordinate work efforts for system enhancements and upgrades

• Coordinate provisioning support and provide SLA metrics to business partners and ITmanagement.

• Coordinate internal and end user acceptance testing efforts.

• Work with Manager of ITI Service Delivery and give inputs on staff development plans to create a strong technical team; recognize and reward excellence; identify areas for growth and institute corrective action plans as necessary. Maintain a team-oriented working environment that promotes a high level of personal commitment and accountability and a continued focus on quality and efficiency.

• Participate in IT Infrastructure Escalation Response (ITIER) team on-call rotation.

MINIMUM REQUIREMENTS:

Education & Experience:

• Bachelor's degree and ten years of relevant experience or combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Ability to lead employees, including work assignments and prioritization.

• Strong capabilities in the following: functional analysis, fit/gap analysis, requirements documentation and process flow charting, presentation of options and solutions facilitation, issues analysis and resolution, coordination of user acceptance and sign-off, and business process improvement.

• Strong understanding and working knowledge of Cisco VOIP solutions.

• Strong understand of Avaya Telephony platform.

• Solid understanding of project management body of knowledge discipline.

• Strong listening, negotiation and conflict resolution skills.

• Solid verbal and written communication skills.

• Ability to work effectively with the entire suite of Microsoft Office, Google, ServiceNow and Smartsheet products.

Certifications and Licenses:

• Cisco VOIP certifications are a plus.

PHYSICAL REQUIREMENTS:

• Constantly perform desk-based computer tasks.

• Frequently sit, grasp lightly/fine manipulation.

• Occasionally stand/walk, use a telephone.

• Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.

WORKING CONDITIONS:

• Work extended hours.

• Be on-call for any urgent issues/requests.

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,http://adminguide.stanford.edu

The expected pay range for this position is $124,000 – 151,000 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

This is a hybrid eligible position

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow . We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

• A caring culture . We provide superb retirement plans, generous time-off, and family care resources.

• A healthier you . Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

• Discovery and fun . Stroll through historic sculptures, trails, and museums.

• Enviable resources . Enjoy free commuter programs, ridesharing incentives, discounts and more!

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting acontact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information

• Schedule: Full-time

• Job Code: 4803

• Employee Status: Regular

• Grade: K

• Requisition ID: 103774

• Work Arrangement : Hybrid Eligible