Enable America Jobs

Job Family: Customer Services

Req ID: 419744

Siemens Financial Services (SFS) are recruiting a Cash Allocator to join our Customer Accounting Team on a 12 month contract. The team provides a dedicated support service both to our end user customers and all internal stakeholders, managing specific operational and finance processes including but not limited to; cash allocations, banking, management of company & customer suspense accounts, settlements, refunds and Novation’s. We also manage any financial changes that need to be made to customer agreements.

The team also provides support to the customer facing areas within SFS such as Sales, Risk and Asset Management, acting as an all-encompassing back-office function for key operational activities.

This role will be based in Stoke Poges with hybrid working available (2-3 days per week in the office).

What will your responsibilities be:

• Effectively manage the cash allocation of customer payments, and movement of monies in accordance with guidelines and processes.

• Take ownership of both General, and, Agreement Suspense balances, ensuring that monies are allocated / refunded / processed in a timely manner in line with clear KPIs.

• Maximise upon revenue opportunities for SFS through correct and accurate identification of monies paid to and held by the business.

• To support Customer Services and Business-Processing by actioning all back-office functions including, setting up of Direct Debits, settlement requests, restructures of agreements, inter-company money transfers, banking, and resolving all payment queries.

• Manage the Operations Support e-mail inbox ensuring all queries are turned around within the given SLA timings.

• Support the Operations Manager where appropriate with process improvement and process efficiencies.

What skills and experience will you bring to the role:

• Knowledge and experience of working with suspense accounts, direct debits, standing orders, allocating payments and processing cheques

• Experience in accounts payable or accounts receivable

• Excellent communication skills, both written and verbal

• Create opportunities to exceed customer expectations, build rapport by maintaining close business relationships

• Be a team player and collaborating to meet KPIs / SLAs

• Methodical approach to work and proven ability to multi-task and work to tight deadlines

• IT skills including working knowledge of Microsoft Word and Excel, and Outlook

What can we offer?

• Performance-Based Bonus: Enjoy an annual bonus linked to individual and company performance

• Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements

• Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.

• Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days.

• Private Healthcare – Free BUPA plan, plus subsidised healthcare for immediate family members

At SFS, our people are our most important asset, and what matters to them matters to us! We are committed to driving positive change in society and the workplace. Watch our video to find out more -

https://www.youtube.com/watch?v=wqSNxhZnA3s

We value your unique identity and perspective and are fully committed to providing equal opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us! Please let us know if you require any reasonable adjustments to enable you to participate in the recruitment process.

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