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Operations Engineering Program Manager - AppleCare

Sunnyvale,California,United States

Support and Service

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. We are seeking an experienced program manager to support AppleCare's mail-in service channel globally with a focus on capacity planning and operations management. This position will be part of the global NPI and Sustaining team for mail-in service. The ideal candidate has a demonstrated track record of managing multiple projects of varying degrees of complexity in both technical and business capacities across cross functional teams, excellent planning and operational execution experience, and sustained outstanding performance as measured by key performance indicators. Successful candidates are equally capable of supporting both tactical and critical initiatives with a focus driving world class customer experience while providing status to peers, executive management and 3rd party relationships.

Key Qualifications

• 5+ years experience in a program management services support role

• 2+ years operational capacity planning and operations management experience

• Proven track record of successfully supporting service or production operation with both technical and business responsibilities

• Strong analytical data driven capabilities and negotiation skills

• Excellent verbal and written communication skills

• Tableau and familiarity with reporting tools (Wrike, RAPID BI, Chorus etc.)

• Demonstrated cross functional leadership

Description

Lead strategic and tactical project planning and execution to optimize repair center operations Lead PMO for repair center operations (Tableau, Wrike, RAPID BI skills desirable) Drive strategic efforts to support the service business (SBRs/QBRs) Engage with cross functional teams to prioritize repair center activities Identify enhancements to drive improvements in customer satisfaction and service operations Become the authority, leading collaborative initiatives in support of the organizational goals Architect reporting framework for repair center PMO and scale to the wider organization (Tableau, Wrike, RAPID BI skills desirable)

Education & Experience

BS Engineering degree, Masters or MBA preferred, or equivalent experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $119,900.00 and $223,100.00, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

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Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .