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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The American Express Global Records Management Team are trusted advisors on American Express recordkeeping principles. We work to raise awareness and drive compliance with both internal policies and regulatory expectations across the organization. As a second line of defense function, Global Records Management oversee, provide expertise in, and challenge the identification, management, and mitigation of records management risks across the company in line with the records management framework and the company’s vision to provide the world’s best customer experience every day.

This position is based in Phoenix, and reports to the Director, Global Records Management.

This position is responsible for planning, directing, and coordinating Global Records Management projects from initiation through implementation. Project management responsibilities include the coordination and completion of projects on time and within budget and scope. Oversee all aspects of projects. Develop project plans, set deadlines, assign responsibilities, and monitor and summarize progress of projects.

This position communicates Global Records Management policy and program requirements to the business. Works across American Express to ensure the identification, retention, and destruction of Official Records in accordance with legal, regulatory, audit, and other applicable requirements. Manages relationships with key business stakeholders to drive appropriate risk management behaviors. Responsible for credibly challenging the business on effective records management controls.

This position is responsible for risk management reporting. Generates, analyzes, and presents comprehensive reports to support key risk management processes for Global Records Management. The successful candidate will understand how to design, develop, and maintain a suite of reports using appropriate tools and technologies, how to extract, transform, and load data to ensure accuracy and completeness of reporting datasets. Responsible for conducting data analysis to identify trends, patterns, and insights that drive strategic decision-making.

How will you make an impact in this role?

• Partner cross-functionally to evaluate records management considerations within existing processes and new digital platforms and capabilities.

• Support and guide the business in accomplishing records management risk management goals, advising on standard process controls and risk mitigation strategies.

• Support the development, coordination and implementation of the global records management program and drive privacy awareness and education across the enterprise.

• Build strong, collaborative relationships with risk oversight functions, GCO, Compliance, International Compliance Testing, Operational Excellence, Information Security, Public Affairs, and many others to drive privacy standard processes throughout the enterprise.

• Providing effective guidance to business units on records management regulatory matters

• Developing, executing, and maintaining effective records management training program to promote awareness of records management requirements, in partnership with designated partners from first and second line

• Developing and generating internal reporting related to monitoring and oversight activities

• PRSA control testing

Minimum Qualifications

• Experience working in areas of legal or regulatory focus

• Working knowledge of records management

• Experience developing and generating internal management information reporting

• Knowledge of the PRSA process, including Controls and Testing

• Ability to conceptualize and break down complex issues into actionable tasks

• Ability to address large groups and conduct training.

• High standard of integrity

• Strong computer knowledge; excellent MS Word, Excel, PowerPoint skills.

• Ability to multitask effortlessly and manage competing priorities under demanding deadlines.

• Must be self-motivated, dependable, adaptable and detail oriented with a proven ability to work independently or within a team environment.

• Demonstrated ability to manage risk strategically and tactically and deliver initiatives to advance the maturity and soundness of the control environment.

• Excellent written and verbal communication and presentation skills, able to create compelling arguments and influence across all levels of the organization.

• Excellent relationship building skills to partner effectively across diverse, cross-functional teams in complex and rapidly changing environments.

• Outstanding problem-solving and analytical skills, with strong learning agility and willingness to embrace and lead through change.

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Compliance

Primary Location: US-Arizona-Phoenix

Other Locations: US-New York-New York, US-Florida-Sunrise

Schedule Full-time

Req ID: 24020114