Job Information
Bell Partners Resident Services Consultant in Superior, Colorado
We Care. We Deliver. Our purpose is to create communities our residents are proud to call home. We currently own or manage over 85,000 units in North America and continue to grow.
B e ll Partners , https://bellpartnersinc.com/overview/ a national leader in multi-family housing, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates.
Purpose of the Job : The Resident Services Consultant has primary responsibilities as they pertain to interfacing with residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases under the supervision of the Residents Services Manager.
Essential Functions and Responsibilities:
Provide excellent service to all residents, prospects and visitors to the community
Responds to residential complaints and concerns in a timely and professional manner
Maintains a professional, friendly atmosphere in the office and public access areas
Completes, coordinates, and tracks progress of all work order requests
Greets current and potential residents and assist with questions or refer to the appropriate staff member
Follows up on service requests to ensure satisfaction
Calls move-ins shortly after the move in for an introduction and to ensure residents’ satisfaction
May pull and log keys for vendors as required
Shares ideas for improving resident satisfaction with the Resident Services Manager and/or Community Manager
Responsible for booking guest suites; Ensures guest suite is ready for visitors
Responsible for entire renewal process and generates monthly status reports for Resident Services Manager and/or Community Manager
Follow Fair Housing Standards in all matters when working with prospects and residents
Follow up with residents throughout their lease terms and coordinate the renewal process for each lease
May provide clerical support such as maintaining filing system, ordering office supplies and refreshments
Provide excellent customer service to residents, ensuring their needs are met
Regular attendance and punctuality
Additional Functions and Responsibilities
- Additional duties as assigned
Knowledge, Skills and Abilities:
Excellent written and verbal communication skills
Strong marketing skills required
Strong working knowledge of MS Office Suite preferred
Must demonstrate support of Bell Core Values
Must demonstrate ability to provide exceptional customer service
Must demonstrate ability to successfully work on a team
Must be able to clearly communicate both orally and in writing
Must be able to understand directives both orally and in writing
Must have superior interpersonal skills; ability to get along with diverse personalities; tactful; mature, flexible
Must present a professional image
Must be resourceful and well organized
Education and Background:
BA/BS in business, sales or related field, relevant experience or a combination
2+ years multi-family leasing experience or 2+ years B2B selling experience desired
Compensation Range
Hourly: $19.00 - $22.00
Incentive compensation opportunities are available and are performance based.
Bell Partners, Inc. (“BPI” or the “Company”) is an equal employment opportunity employer. BPI’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, pregnancy, military/veteran status, marital status, genetic information, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. BPI also prohibits harassment of applicants or employees based on any of these protected categories. It is BPI’s policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.
Note to Applicants: Smoking is prohibited in all indoor areas of Bell Partners Inc. unless designated smoking areas have been established by a particular location in accordance with applicable state and local law.
Why Join Us?
At Bell, we're family. It is through the combined efforts of our associates that we achieve our Mission of being the apartment company of choice by creating value and honoring commitments to our residents, partners, and other associates.
As part of Bell, your work is rewarded through competitive compensation and reward strategies, through sincere appreciation and through opportunities for enrichment and advancement.
Collectively, our company boasts one of the most talented, hardworking, and service-oriented teams in the apartment industry.
With a clear vision of where we want to go, and the best associates in the industry to help us get there, Bell's future remains bright!
Bell offers competitive benefits that can provide protection, peace of mind, and savings. From medical, dental and vision coverage to income protection, retirement savings and other benefits, we've got you covered.
Come Join Us!
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