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Job Number 24175033

Job Category Food and Beverage & Culinary

Location JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217VIEW ON MAP (https://www.google.com/maps?q=JW%20Marriott%20Gold%20Coast%20Resort%20%26%20Spa%2C%20158%20Ferny%20Avenue%2C%20Surfers%20Paradise%2C%20Queensland%2C%20Australia%2C%204217)

Schedule Full Time

Located Remotely? N

Position Type Management

About the Company

Marriott International portfolio of brands includes JW Marriott alongside 30 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

About the role

Responsible for the daily operations of the Bar/Lounge. Position directs, trains, and assists employees to serve guests and verifies that proper standards are followed. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations, professionally and consistently. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

Critical responsibilities:

Supporting Management of Bar Activities and Upkeep

• Verifies high quality products and presentations.

• Supervises daily shift operations.

• Helps maintain par stocks throughout the various departments by daily monitoring of on-hand inventory.

• Maintains food handling, sanitation and cleanliness standards.

• Operates all department equipment as necessary.

• Assists floor staff during busy periods.

• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.

Delivering Exceptional Customer Service

• Supervises staffing levels to verify that guest service, operational needs and financial objectives are met.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

Modeling and Holding Bar Team Accountable to High Standards of Work

• Supervises Bar/Lounge in compliance with all local, state and Federal beverage and liquor laws.

• Verifies compliance with all Bar/Lounge policies, standards, and procedures.

• Maintains standards for bartender and cocktail service.

Facilitating the Performance of the Bar Team

• Verifies that all employees have proper supplies, equipment and uniforms.

• Helps train employees in safety procedures.

• Uses all available on the job training tools for employees.

• Verifies that all employees have proper supplies, equipment and uniforms.

• Helps train employees in safety procedures.

• Uses all available on the job training tools for employees.

Successful Candidates will have:

• Outgoing and approachable attitude, honesty, humble and respectful nature. Be genuinely passionate about our industry, with a strong work ethic and lead our young team by example

• Previous supervisory or higher experience

• 5 star service experience

• Ability to lead team in manager's absence

• Drive effective payroll control

• Develop team and ongoing training programs

The Benefits

• Enjoy the benefits of:

• Unlimited strategic development and career opportunities

• Generous accommodation and food and beverage discounts including all properties within the Marriott International group

• Recognition programs to keep you motivated

• The best hotel training opportunities provided

• Wellbeing and mindfulness programs to ensure you stay healthy

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.