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# 160727 - Surrey, England, United Kingdom

Who We Are

Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!

Location: Woking Surrey

Duration: 12 months

Reporting to:Customer Service Supervisor

Why Work For Hill's Pet Nutrition:

• The learning & development opportunities: You will refine your commercial mind-set and continue to learn new skills working closely with a cross-functional team giving you exposure to all local market departments.

• The challenge & variety : You will operate in a fast paced operational environment, directly impacting the day-to-day performance of the business, with personal accountability for your business.

• The global experience : You will have the opportunity to work with global brands, participate in global strategies with potential to develop your career internationally.

• The Hill's Pet Nutrition Values : To help enrich and lengthen the special relationships between people and their pets.

Job purpose

The main purpose of this role is to provide excellent customer service and timely responses to external and internal customer enquiries and requests via telephone, email, social media and letter.

What you will do:

• Correctly and appropriately answering telephone, email, social media and letter enquiries relating to our products and services from consumers and customers

• Maintaining agreed to Customer and Consumer Service Levels and Standards

• Recording and processing information accurately

• Elevating and handling sensitive reports according to defined business procedures

• Maintaining objectivity when interacting with consumers and customers

• Aiding in the management of product quality report

• Monitoring and providing statistics on department activities

• Maintaining protocols for existing procedures and developing protocols for new procedures

• Assisting with administrative procedures and tasks in support of systems and services led by the department (e.g., 100% Satisfaction Guarantee claims, Urolith Analysis Service)

• Supporting the Veterinary Consultation Service

• Maintaining a sound knowledge of Hill’s Science Plan, VetEssentials and Prescription Diet product ranges

• Attending occasional sales meetings & technical training and reporting content to the department colleagues

Who you are:

• Effective Communicator and collaborator

• Customer centric and building relationships

• Proficient digital literacy in Microsoft Office and Google, specifically Word, Excel, Google Documents and Google Sheets

• Ability to learn and use in-house CRM systems

Our Commitment to Sustainability

With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion

Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

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