Job Information
Sound Credit Union Digital Product Manager in Tacoma, Washington
Job Details Level Experienced Job Location Pacific Plaza - Tacoma, WA Position Type Full Time Education Level Bachelor's Degree or equivalent exp Salary Range $76,400.00 - $114,600.00 Salary Travel Percentage Negligible Job Shift Monday - Friday Job Category Information Technology Description Sound is looking for... A Digital Product Manager to join our team! As the Digital Product Manager you will be responsible for the effective management and development of digitally based products/channels to support the member experience as they interact with Sound's products and services. In this role you will manage the full product lifecycle and work closely with vendors, internal stakeholders, and technical teams for product and feature roadmaps, delivery strategies, product support, and communications. Additionally, as the Digital Product Manager you will work closely with Sound's senior leaders to deliver a digital member experience that matches Sound's brand. At Sound you will experience... Our purpose which is "to stand with you through all waves of life". Every day, our employees help us to live this purpose. We believe in empowering our employees to do the right thing. A diverse workforce with an inclusive and supportive environment. Besides competitive pay, we offer career growth, and we hold a benefits package that's consistent with our purpose, personalities, and values. Teams that are living out the credit union philosophy of "people helping people". Fellow employees who are dependable, genuine, inclusive, and resourceful. Leaders of Sound Credit Union who embrace our Brand Purpose. At Sound, we recognize our actions strongly impact our Brand-led culture. Therefore, we commit to consistently serve as Brand Advocates by modeling desired behaviors to inspire others through being Supportive, Open, Unified, iNclusive, and by Doing the right thing. Learn more about our company culture here! As a Digital Product Manager you will... Responsible for the overall performance of the product/channel, to include member experience, performance reliability, and quality of service. Understand and anticipate member needs and wants through research of market trends, member feedback, current state analysis and user testing. Serve as mediator between member/clients and technical teams to develop requirements, designs and prototypes, test plans, and delivery plans. Develop, maintain product vision and roadmap, including the management of the product and sprint backlogs. Create high-level cost benefit analysis for key features in roadmap and measure adherence post-delivery to ensure appropriate stewardship of credit union resources and overall return to members. Lead the implementation of features, enhancements, proofs of concept, pilots, in the member experience and back-office efficiencies. Communicate plans, learnings, and results through strong working relationships and effective verbal and written communications skills. Work with vendor partners to align product roadmaps and to deliver projects. Provide upper tier-level support during incident management events. Qualifications Our ideal candidate will bring to the team... Three or more years' experience in product management experience required. At least 2 years in technical product implementation and management required. High School Diploma or GED equivalent required. Bachelor's degree preferred, with an emphasis in Computer Science, or Information Technology; or equivalent combination of education and experience. In addition: Must be bondable Employer sponsorship to secure or maintain employment authorization not available As a team m