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Description We are offering an opportunity for a Call Center Specialist in Tacoma, Washington. This role involves various administrative tasks related to patient services in a medical context. The chosen candidate will be part of a team handling a high volume of calls daily, dealing with appointment scheduling, follow-ups, cancellations, and other related tasks.

Responsibilities:

• Handle all inbound and outbound calls in a timely and efficient manner

• Schedule appointments, manage follow-ups, and handle cancellations

• Process incoming and outgoing referrals and records

• Register patients over the phone and maintain or update patient demographic information

• Handle insurance referrals and authorizations, including Medicare and Medicaid

• Perform administrative tasks such as faxing, copying, and scanning medical charts

• Process payments and communicate delivery of medical devices, such as hearing aids

• Use MS Office and other relevant software for scheduling or appointment management

• Maintain a professional demeanor and provide excellent customer service at all times

• Ensure all records are accurately maintained and updated. Requirements • Minimum of 1 year of experience in a Call Center Specialist role or similar position

• Proven skills in Call Center Customer Service

• Experience in Patient Scheduling and arranging Follow-up Appointments

• Proficient in Data Entry tasks

• Familiarity with Photocopying/Scanning documents

• Knowledge in using Electronic Medical Record systems

• Ability to Maintain Records accurately and efficiently

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Must be able to work in a fast-paced environment and handle multiple tasks simultaneously

• High school diploma or educational equivalent is required

• Previous experience in a healthcare setting is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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