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Job Description

The Client Service Rep is responsible for providing support to clients of Compliance Services. This role is versatile and includes work in various areas including HCP Tiering and Background Screenings. Preferred experience in nursing, medical education, administration, and client engagement. Experience in Pharmaceutical compliance regulations is a plus. Detailed process orientation and superior communication skills is critical.

Responsibilities:

HCP Screenings

• Review HCP data and perform reviews of public database records for validation and listed exclusions

• Prepare supporting documents of screenings that are clear and concise

• Interpret exclusion information to provide client recommendations

• HCP CV Evaluations (tiering)

• Read HCP CVs and interpret information for market scoring

• Record tiering results using client specific tracker or technology systems

General

• Effectively communicates requests for required information (e.g., missing information, clarification of information, documentation)

• Proactively identifies and communicates screening/tiering discrepancies internally/externally.

• Perform quality reviews and validation of data inputs

• Track requests and prepares summary of results for client

• Effectively communicates project status to Manager on a consistent basis

• Maintains records and reporting on client accounts

• Provide weekly reports on status of all activities to Client stakeholders

• Adherence to various policies (i.e. confidentiality, sensitive communication, intellectual property)

Competency Requirements

• Background in Pharmaceutical, Nursing, Nursing Management, Client Engagement, Technology Services or Software Industry desirable, but not mandatory

• Proficiency in MS-Office, Word, Excel, and Outlook

• Adobe

• Good organizational skills and ability to meet deadlines working within a time sensitive environment

• Ability to multi-task and prioritize

• Superior customer service

• Excellent communication and interpersonal skills, with the ability to build strong relationships internally and work within a team environment

• Willing to work in night shift

• Amenable to work in Mckinley Taguig

Education, Skills, Experience Desired

• Bachelor’s degree or equivalent

• Five years related work experience

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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