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Job Information
WTW Global Benefits Management Lead in Taguig, Philippines
The Role
As a Lead Associate within the GBC Global Benefits Management (GBM) team, you will contribute as part of a team involved in several activities to support global and regional coordination of benefits for our global and regional clients while maintaining their benefits databases. The ideal candidate has strong people and project management, business knowledge, critical problem solving and client interaction skills, detail oriented, technical expertise on systems and tools, innovative and highly flexible. Preferably, candidates have a background on global benefits and brokerage work.
The candidate will have the opportunity to:
Enhance the technical knowledge of benefits plans around the world
Understand and support help to effectively manage global and regional projects (deliverables,communication, budget, resources, etc.)
Enhance data, process, people and project management skills
Provide valuable insights on the GBM operating model
Key Activities
Implementation and Data Collection - coordinating the GBM technology setup and tracking theinitial inventory of benefit policies
Ongoing Data Inventory - staying on top of renewals in an ongoing basis, ensuring anytroubleshooting issues are escalated and, ensuring information in the internal tools is complete and accurate
Project Management - providing internal project management support, doing a high-levelconsistency review on any client deliverables and providing support in preparation of clientmeetings
Pooling Support - collecting pooling data to update the internal tool and reporting
Non-specific client support - providing support on other areas like trainings, ensuring bestpractices and budget management
People Management – motivating, directing and coaching employees to optimize workplaceproductivity, ensure quality of service, boost performance and promote professional growth
Technology Assistance – setting up tools and electronic repository for GBM project management
Reports, Analytics and Governance – summarizing and organizing data from different sourcesand generation of dashboards as specified by stakeholders
Process Training – conducting knowledge transfer to equip employees the required skills toperform the GBM role
Quality Management – auditing employees output following a specific structure based on thedefined checklist to ensure completeness and adherence to quality standards
Operational Excellence – providing support on the identified process improvement opportunitiesand execution of the efficiency initiatives
Performance Objectives
These relate to the Willis Towers Watson scorecard and objectives for the role
Clients Focus
Work with the client team and stakeholders to ensure that each task is completed on time andmeets quality standards
Respond to all requests and communications effectively and efficiently
Follow and champion professional excellence standards and agreed processes to deliver highquality results based on Stakeholder requirements
Monitors project progress, developing solutions for overcoming obstacles
Manages own time and others’ effectively, meets deadlines, delegates work and assists in trainingassociates, recognizes when deadlines may be at risk and keeps others informed
Operational Excellence and Innovation
Apply and ensure others follow practice specific technology and provide high quality services tointernal and external Willis Towers Watson clients
Increase efficiency within client teams by identifying client´s objectives and ways to improveprocesses
Perform and review data and processing work using agreed upon tools, standards andtechniques, including self-checking work and following review processes
Significant attention to detail
Provide input on product, process improvements and professional excellence standards
Demonstrates knowledge on the suite of Willis Towers Watson’s tools and MS Office
Understands how to efficiently find and use data, Willis Towers Watson’s tools, and resources, aswell as client-specific information
People
Build relationships internally and collaborate effectively on teams both in the office and virtuallyacross regions
Work in an effective way with colleagues in other Willis Towers Watson offices
Further progress on own skills and help others develop skills such as project management, communication skills and other developmental areas
Perform the role of a People Manager and technical coach to junior colleagues
Offer assistance and accept help from others to achieve a common goal and build relationships
Encourage integration of differences in a group and recognize the contribution of others through thoughtful and constructive feedback
Financial/Business KPIs
Meet own and team’s productivity goals
Maintain accurate time records
Contribute to meet the KPI for each client
Efficient time management to help the business meet its financial targets
Successful implementation of Excellence quality programme for GDC GBM and improve overalldelivery of Internal Operations Team
The Requirements
Bachelor’s degree required, preferably in a program with heavy emphasis on business orequivalent in a relevant discipline
Experience of managing a team in the prior role
3+ years of significant work experience in a project management/client service role, previousbenefits or insurance experience on a shared services operation is a plus
Communicator; displays strong oral, written and presentation skills in English
Proficiency in English required, proficiency in one additional language preferred
Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)
Demonstrate business acumen and awareness of bigger picture in business
Strong client service orientation
Collaboration with global and regional teams, including taking accountability for quality and ontime delivery of own work and involving other team members when appropriate
Methodical and structured approach, especially with problem solving and, analytical thinking
Continuous improvement mindset - Increasing task efficiency and effectiveness with each productor service repetition
Working within tight deadlines; balancing time across multiple simultaneous projects that mayinvolve different procedures and project team members
Can lead small teams or guide individuals towards a common goal
open to EMEA and US working hours
WTW is an Equal Opportunity Employer
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