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Additional Information

Job Number 24216072

Job Category Management Development Programs/Interns

Location W Taipei, 10 Zhongxiao East Road Sec. 5, Taipei, Taipei, Taiwan, 110202VIEW ON MAP (https://www.google.com/maps?q=W%20Taipei%2C%2010%20Zhongxiao%20East%20Road%20Sec.%205%2C%20Taipei%2C%20Taipei%2C%20Taiwan%2C%20110202)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Purpose of Role

Responsible for providing a welcoming, efficient, personable and authentic experience for each guest during all encounters (24/7). Aiming to maximise guest interaction while minimising time spent ‘away’ from the guest. Create WOWs for our guests by attending to their needs and performing our Whatever/Whenever service promise during all guest interactions. Implement and be fully knowledgeable on the Loyalty Program and W Hotel Brand Standards. Meet Loyalty Enrolment and GuestVoice (Gv) Targets consistently.

Responsibly Description

-Interact with, and constantly create WOWs for our guests during all encounters.

-Accurately follow all Welcome Desk HIDs, including Check In, Check Out, and Currency handling etc. to ensure the highest levels of accuracy, efficiency and service.

-Be proficient in OPERA, Go Concierge and be able to log requests into the FCS Guest Tracking System.

-Keep the welcome desk in good order of repair and cleanliness.

-Correctly update guest profiles and preferences and ensure that any previous preferences are being recapped to, and recognised with guests.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.