Enable America Jobs

Date Posted:

2024-06-23

Country:

Philippines

Location:

Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines

Position Role Type:

Unspecified

• Monitor and enter customer orders

• Screen POs & contracts for discrepancy and inconsistency

• Update JDE fields for smooth order processing

• Inform other departments of order requirements and probably order risk

• Coordinate with internal & external customers Ph manufacturing requirements.

• Follow instructions & guidelines set my management.

• Identify and assess customers’ needs to achieve satisfaction

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team targets (KPI).

• Handle complaints, provide appropriate solutions and alternatives; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Take the extra mile to engage customers

• Perform other duties as required by departmental procedures

• Knowledge of processing orders in manufacturing and distribution environments

• Possesses the ability to track, process, and update orders

• Excellent ability to handle customer orders via email, fax, and snail mail

• Possesses good interpersonal skills

• Possesses excellent communication skills

• Highly skilled to maintain records of the orders processed, received, and delivered

• Possesses multitasking abilities

• Possesses excellent knowledge of Microsoft Word and Microsoft Excel

• Possesses excellent customer service skills

• Ability to work in diverse working environments

• Follow communication procedures, guidelines and policies

• Bachelor’s degree in Business Administration, Business Management, or a related field

• 2+ years of experience in the Customer Service department as a Customer Service Representative, Customer Service Executive, or a similar role

• Excellent written and oral communication skills

• Knowledge of customer service practices and guidelines

• Displaying a morally right and professional behavior

• Having strong etiquettes when communicating with clients as well as the team

• Good time management and organizational skills

• Ability to handle stressful situations

• A team player and having the ability to work collaboratively

• Working hours is Night Shift

  RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.