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Parkhurst Dining at Heidelberg University is hiring a Director of Operations 1.  

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JOB SUMMARY

As part of the management team, the director of operations 1 works under the direction of the general manager at a unit with $3.51-7M in managed volume to plan, organize, direct, and lead a specific area or cost center within the client location. This position assumes responsibility for some or all of the following: budget compliance, sanitation, safety, health regulation compliance, food preparation, service of food, and staff training and development; follows all systems and established procedures. The director of operations 1 interacts with staff, customers, guests, and other facility department personnel. This individual coaches direct reports and/or ensures that hourly team members perform competently in their roles and achieve department goals.

ESSENTIAL FUNCTIONS

Client, Customer and Guest Relations:

• Demonstrates a strong focus on client, customer and guest satisfaction. Seeks frequent feedback.
• Coaches team members on the importance of customer satisfaction.
• Develops a good rapport with other departments within the facility.

• Models the Smile Plus hospitality imperatives.

   

Financial Results:

• Uses company systems to track and monitor adherence to financial guidelines. Reports variances.
• May monitor sales to ensure sales targets are met; looks for new ways to enhance revenue.
• Reviews weekly cost accountability and reports variances to general manager.
• Ensures that budget guidelines are met within area of control.

• Monitors waste, overproduction and quality standards.

   

Qualifications:

• Ten or more years of professional experience with seven or more years in food service management at an assistant food service director level or higher.
• Bachelor's or Associate's Degree in Culinary, Hospitality Management, Business, or related field preferred, or equivalent job-related experience.
• Comprehensive knowledge of food service systems.
• Proven ability to lead other managers or supervisors.
• Excellent interpersonal, communication and leadership skills.
• Strong planning and organizational skills to consistently meet deadlines.
• Proficient in Microsoft software programs.

• Basic skills in math and financial management required.

   

Benefits:

• FREE meal during your shift.
• 20% discount on any food purchase at Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining.
• Paid time off.
• Access to continuous development with Smile Universe.

• Eligibility for 401k, vision, dental, and medical plans

   

Eat'n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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