Job Information
National Machinery TECHNICAL SUPPORT CONSULTANT in Tiffin, Ohio
**TECHNICAL SUPPORT CONSULTANT
+-----------------------------------------------------------------------+ | - Serves as the most visible representative of National Machinery | | Customer Support Services, having a high degree of customer | | contact both in person as well as on our Hotline. | | - On days spent in the office: | | - Works directly with customers to troubleshoot machine | | problems, recommend possible solutions, identify potential | | repair parts, and discuss service support. | | - Performs all Customer Support Representative duties during | | periods of non-travel, including but not limited to issuing | | quotations, answering Customer Support Hotline phone/video | | calls and responding to customer emails. | | - Works independently with customers to schedule machine | | evaluations, and follow up with specific recommendations and | | quotations. | | | | {=html} | | | | | | - On days spent at customer plants: | | - Performs hands-on machine evaluations requiring the | | disassembly and reassembly of equipment using established | | measurement and reporting procedures. | | - Present findings from the evaluation directly to customer | | maintenance staff. | | - Make specific recommendations based on your high degree of | | technical knowledge of their National brand equipment. | | | | | | | | | | | | | | | | - Actively participates in revenue growth by identifying | | opportunities, developing sales strategies, and tracking results. | | - Regularly uses reports to track key performance indicators | | including evaluation-to-quote conversion and other metrics as | | assigned. | | - Travel will primarily be planned in advance and targeted to be | | 20-25% of your workdays. International travel may be required | | occasionally. | | - Additional travel and service premiums are available. | | - Other duties as assigned. | | | | | | | | | | | | | | | | | | | | MINIMUM QUA IFICATIONS: | | | | | | | | - 2 yr. Mechanical Engineering Degree or significant experience in | | the assembly and/or maintenance of cold forming machines. | | - Must possess the ability to troubleshoot machine malfunctions | | with minimal information pertaining to the failure. | | - Positive, team-oriented attitude with a strong desire to serve as | | an advocate for customers. | | - Strong interpersonal skills with the ability to effectively | | communicate, both written and verbally, with customers and | | co-workers. | | - Able to plan projects, adhere to tasks and accomplish goals with | | minimal direction. | | - Must always present a neat and professional demeanor while | | interacting with customers. | | - Must possess a valid driver's license and driving record that | | allows insurability under company's policy. | | - Must possess basic computer skills, including experience with | | Microsoft Office. | | | | | | | | | | | | | | | | | | | | PREFERRED QUALIFICATIONS: | | | | | | | | - Extensive knowledge of National Machinery products. | | - Familiarity with BAAN ERP system and PDM. | | - Competence in the Microsoft Office suite of programs including | | CRM. | | | | | | | | | | WORK ENVIRONMENT/PHYSICAL DEMANDS: | | | | | | | | | | - Manufacturing and Office environments | | - Requires travel to customer facilities where knowledge of and | | following | | - Must be able to regularly lift loads of up to 50 pounds. | | - Work can be strenuous, and includes walking, climbing, kneeling, | | crawling, squatting, pulling (such as on torque wrenches) and | | assembling large components. safety regulations must be a | |