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Job Information
TE Connectivity CUSTOMER SERVICE SPECIALIST II in TLALNEPANTLA, Mexico
CUSTOMER SERVICE SPECIALIST II
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Long Description
Work in partnership with our customers and Account Managers to plan activity and grow and develop the accounts. To include backlog management and forecasting activities.
Duties and tasks are more complex and less transactional and routine
Understand customer needs and requirements to improve the service level and relationship.
Liaise and coordinate with Account Managers and internal staff proactively in relation to the day to day running of the account(s)
Align with support team of specialists to ensure tasks are achieved with quick turnaround.
Presales activities : Support Sales with Forecast validation (CC does not create forecast, only supports validation).
Manage and support collections activities in conjunction with fininace partners.
Supports manager by interacting with sub team to pulse check progress, problem solve, provide guidance (when required)
Supports (if required) team member work completion but not accountable to their outcome; that falls with manager.
Support process improvement to standardized operational procedures (SOP)
Works under limited or minimal supervision, referring only very complex issues to higher level.
What your background should look like:
Key Qualifications, Experiences and Knowledge:
Relevant work experience (3+ years)
SAP or Salesforce system knowledge is required
Proficiency with MS Office applications
Ability to work in a fast pace ever-changing environment
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
TLALNEPANTLA, MEX, MX, 54060
City: TLALNEPANTLA
State: MEX
Country/Region: MX
Travel: None
Requisition ID: 122746
Alternative Locations:
Function: Customer Service
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
TE Connectivity
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