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Description

At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible.

Amazon Hub allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel, and is on an exponential growth trajectory globally.

Hub Delivery Team in Japan is looking for a Business Development Manager to drive program insights, standardization and mechanisms across a matrix organization and diverse international team. This individual will work with cross-functional leaders to gain alignment on common practices, policies, and prioritization across various central teams including product, marketing, network planning and quality as well as stakeholder teams such as ops integration, finance, risk and more.

More Information (Japanese Only)

・Department: Last Mile(AMZL) (https://www.amazon.co.jp/b?node=5637343051)

・Job:Other (https://www.amazon.co.jp/b?node=5609910051)

・Location:Tokyo Office (https://www.amazon.co.jp/b?node=5589794051)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. For individuals with disabilities who would like to request for support, please visit https://www.amazon.jobs/en/disability/jp.

Key job responsibilities

Marketing and Partner Experience and Acquisition: This individual will own the Online and Physical Marketing strategy for JP in close collaboration with global Marketing teams. Additionally work with local stakeholders to understand the unique needs of the region and translating them into business requirements. The individual will be responsible for building justification around JP initiatives on the WW marketing roadmap and advocating for prioritization of marketing and partner acquisition initiatives therein. They will also be involved in day to day capturing of partner experience impacting events and incidents to build action items. This will require full understanding of what experiences partners go through end to end. Keep track of such action items and monitor key performance indicators. Successfully doing so will lead to building a strong funnel of incoming leads, good on-boarding experience and to build long lasting partnership with our partners.

The work environment is diverse and may require working with people from different background and language skills, of both Japanese and English languages. Successful candidate not only is able to manipulate these two languages well, but approach this work through truly diverse mindset and is capable of overcoming language/cultural challenges through a strong personal skills.

A day in the life

Daily the individual will be checking on partner acquisition, marketing campaign performance, the incoming leads, and how the partner experience KPIs are trending.

We also anticipate this role to work closely with the Field OTR team who are execution team of the partner acquisition and experiences to build action trackers.

Work closely with operation to identify issues impacting partner experience, and drive improvements together with global Marketing and Partner experience POCs. Identify program challenges that can be solved by process/tech implementation, and work with Business Intelligence Teams and Analytics team to understand acquisition metrics, increase visibility of the business needs to support business strategy.

About the team

The Hub Delivery program is part of Amazon's fast growing and always evolving delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios! Today, we are building the Hub network in Egypt, Japan, Mexico, Spain and the US, while planning for global reach!

We are open to hiring candidates to work out of one of the following locations:

Tokyo, 13, JPN

Basic Qualifications

• Bachelor's degree

• 5+ years of related experience

• Experience using data and metrics to determine and drive improvements

• Experience in account management, business development and marketing.

• Business level of English

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

• 2+ years of driving process improvements experience

• Business Level of Japanese

• Excited about working in a diverse group and contributing to an inclusive culture

Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

https://www.amazon.jobs/en/landing_pages/passivesmoking

就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

https://www.amazon.jobs/jp/landing_pages/passivesmoking

The salary information can be provided individually prior to the 1st interview

賃金に関する条件は、１次面接の前に個別にご案内することができます