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You will be joining our Customer Implementation Team to add your project leadership expertise + skills to the delivery of Operational Excellence.

Your Role

You will support customer care locations (CCL) + operational care center (OCC) colleagues by working with internal + external stakeholders to capture, validate, document + train based on our customer commitments. You will do this by building strong relationships + communication with internal + external stakeholders while focusing on the following key objectives:

Your Responsibilities

• To perform risk assessments on customer requirements (SOW, SOP, etc) pre + post submission of selling rates, highlighting any financial or operational risks.

• To take on new projects + build the structures required to successfully deliver expected output while utilizing prescribed customer implementation project management tools.

• To lead + enable the timely completion of the project deliverables, providing weekly progress reports.

• To develop SOP, working instructions + training material (internal + external), obtaining signoff from end -users.

• To validate the as-is vs. to-be solution design, obtaining solution design sign-off.

• To supervise the technical + operational implementation, obtaining sign-off.

• To ensure CCL + OCC colleagues have access to + are trained on shipment handling procedures for all customers.

• To ensure that all supporting systems (SeaLOG, OMS, etc) have optimal + complete setups prior to first shipment.

Your Skills and Experiences

• Your strong project management skills + knowledge of sea solutions, along with your communication skills + relationships will be the key to your success.

• You will be successful in this role because of your knowledge across our operations, products + services; because you possess the key attributes we are looking for.

Good Reasons to Join

At Kuehne + Nagel, you can utilize and refine your relationship management skills and specialized business acumen as part of a committed and dynamic sales team. We offer extensive trainings and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate and lead with a truly global network. Our employees particularly appreciate the high degree of creative freedom, the fluid transfer of responsibility and international career exposure. Success comes with the people who make it possible, which is why we do our best to take you on board for the long term. Together, we will win the future!

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.