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Job Summary

The Director, IT Practice Operations will join forces with business and solution/product leaders to plan, build, execute and deliver the roadmap for the Navista Network MSO business. The Director will lead a diverse team of technology associates across IT operations and enterprise IT teams while working across multiple geographies to support the IT Practice needs delivered through planning, collaboration and agile product software releases each year. Accountable for driving the Practice IT strategy in support of these value streams, this leader will be responsible to support all technology needs of the practices in the network to ensure day to day operations is smooth, escalations are handled and all opportunities to roll out industry leading differentiated technology assets are fully realized.

Responsibilities

• Prioritize and triage organization efforts, escalations, and communications to ensure efficient and effective IT operations.

• Identify and drive automation and processes improvements.

• Support the overall IT strategy by meeting department goals and anticipating future needs, identifying, and defining broad solutions to support operational needs within the organization.

• Executive stakeholder management and communication.

• Coordinates with corporate implementations on providing local technical assistance on all office needs, new site implementations, and office expansions.

• Oversee and plan support and advisory as applicable for full system’s lifecycle, including scoping, support, escalations, patching, planning, and retirement of systems.

• Manage and lead the IT staff (internal and practice IT staff as applicable), providing guidance, support, and professional development recruits, develops, and supervises technical staff.

• Assists in identifying, selecting, and managing vendors, including contract negotiations, auditing, and billing.

• Establishes, implements, and enforces standard system access and user capabilities, works closely with corporate IT on any modifications of the procedures.

• Provides technical leadership and assistance in developing direction for future data processing requirements.

• Ensure compliance with relevant regulations and standards, conduct audits, and prepare reports as required.

Leadership & Communication

• Lead and inspire technology teams that are responsible for the end-to-end Practice IT delivery, new product delivery and operations. This includes strategy, discovery, delivery, and measurement.

• Reinforce a strong service culture by balancing the needs of day-to-day IT needs, product management, service optimization, automation to optimize the ongoing IT Ops spend.

• Partner with leadership team to achieve organizational and operational objectives and work with select partner vendors as needed.

• Identify and remove process and organizational bottlenecks.

• Manage an organizational budget.

• Conduct reviews, provide career guidance and develop associates & teams through recruiting, training and ongoing coaching.

• Define and execute the operating model to drive quality and performance, as well as customer and stakeholder satisfaction.

• High EQ and ability to Influence others and navigate sensitive situations while maintaining positive relationships.

• Interact with internal and external leaders, including senior management.

Strategy

• Develop the technology strategy in partnership with solution, operations team and leadership and product management teams.

• Leverage industry and market expertise to drive IT operations efficiency and capture opportunities.

• Develop strategic partnerships and forge strong relationships with internal and external teams.

• Maintain roadmap alignment with company and practice offering strategic initiatives.

• Drive and enable teams to establish and radiate progress toward key metrics to measure success—e.g., key objectives and key results (OKRs), key performance indicators (KPIs).

Discovery

• Support discovery activities with operational and clinical teams — e.g. practice assessment, special project discovery etc.

• Drive the involvement of all practice leadership team to gather opportunities and help prioritize them with clinical and operational leaders.

• Ensuring that we deliver on the measures to drive the value to practices and MSO business.

• Enable continuous and rapid testing & learning to systematically identify and mitigate risks.

Delivery

• Accountable for delivery of all technology initiatives to drive key business outcomes.

• Manage relationships with vendors or other enterprise services needed to operate and deliver for your area of focus.

• Provide leadership to ensure security, privacy, and integrity of practice applications and patient/user data.

• Foster a culture of continuous improvement and root cause problem solving to identify and drive improvements in process and operations.

• Ensure Agile discipline around releasing differentiated technology products based on rigorous prioritization as understood through discovery and assessment.

Measurement

• Direct the collection and ongoing management of a portfolio of performance metrics to communicate the service metrics of IT Operations and tools/software adoption in practices.

• Foster a culture of data-driven decision making, by working with stakeholders and product teams to refine strategy based on performance metrics.

Qualifications

• Bachelor’s degree preferred.

• Minimum of 15 years of IT experience, including in IT and Clinical Applications preferably in an Oncology practice setting preferred.

• Minimum of 7 years of proven supervisory/leadership experience.

• Minimum of 3 years experience with vendor management and contract negotiations.

• PMP Certification or 5 years project experience preferred.

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Visio).

• Healthcare industry experience preferably in Oncology preferred.

• User/Consumer/Clinical Software roll out experience in a large MSO setting preferred.

• Significant experience with customer relationship management systems, Salesforce.com a plus.

• Familiarity of regulated healthcare environments (e.g., FDA, HIPAA), data needs nice to have.

• Demonstrated ability to manage team performance, career and professional development.

• Demonstrated ability to understand business processes, set IT operation direction and oversee successful software /clinical products roll out.

• Strong skills in stakeholder management and internal evangelism of IT Operations/service principles.

• Track record of identifying clinical/applications product software development techniques and hardware/software platforms, and conceptual knowledge of technology standards.

• Demonstrated problem solving ability that drives operational excellence.

Anticipated salary range: $130,700 - $211,050

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 7/5/24 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate.

Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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