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Description:

Find your place at Park Hyatt Toronto: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, inclusion, empathy, experimentation and well-being. At Hyatt, diversity, equity and inclusion are at the core of our purpose: to care for people so they can be their best.

Be part of the team bringing in a new era of a Toronto legacy hotel. Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

WHAT ARE THE ADDITIONAL BENEFITS of WORKING AT THE park hyatt toronto?

§ Complimentary meal during shift

§ Paid medical days

§ Employer RRSP Matching Contributions

§ Complimentary hotel nights and discounts at Hyatt properties around the world

§ Extended Health and Dental medical benefits for you and your dependents 30 days after joining

§ Tuition reimbursement program

SUMMARY

About the Role - Group & Reservations Coordinator

The Group & Reservations Coordinator will act as a liaison between Reservations, Sales and Events; in this role, they will book, modify and cancel all group blocks as they appear in Envision. They will also be the main point of contact for group rooming lists and group guest reservations.

The Group & Reservations Coordinator will be responsible for inputting rooming lists, setting up billing, making all necessary changes in Opera/Reserve, preparing the group for arrival, maintaining historical information, and entering pick-up information.

The Group and reservations Coordinator will also handle reservations and pre-arrival processes through phone, email, and other channels while providing exceptional guest service. This role works closely with all departments to ensure guest needs are exceeded. The position is multifunctional, and the manager may assign additional duties. The Group and reservations Coordinator reports directly to the Reservation Manager.

Some of the responsibilities include:

• Responsible contact for entering rooming list, group resumes, and setting up billing

• Blocking group rooms before arrival as needed

• Assisting sales and events with all things group reservations related

• Leading group review and pick-up meetings

• Maintain communication with the group convention organizer/group contact

• Attend and prepare for pre-conference meetings and resume meetings

• Review group cutoff dates to ensure rooming lists are entered before the group is cut off

• Assist guest reservation inquiries by calling and emailing in a professional and friendly manner

• Book reservations accurately and in a professional manner and provide callers with accurate information on hotel facilities and services

• Collect guest preferences and update guest profiles accordingly

• Assist all departments in obtaining appropriate information regarding group inventory and guest information

• Maintain complete knowledge and comply with all hotel policies and procedures

• Create new reservations, modify and cancel existing reservations - by phone and process email reservations from guests and/ or internal stakeholders - with high accuracy and in great detail

• Hard-block any special room request, such as accessible rooms and suites

• Block rooms in the appropriate system and follow through on designated requirements

• Promote packages, promotions and up-sell whenever possible

• Set up accurate accounts for each reservation according to their requirements (i.e., special requests)

• Communicate VIP and repeat guest arrivals to designated personnel for escort and delivery of amenities

• Ensure proper selling techniques and strategies are utilized to maximize room revenue

• Inform the Reservations Manager of any obvious market trends, keep abreast with the selling of room inventories on various extranets, and be able to participate in yield meetings

• Assistance may be required by other departments and other duties as may be assigned by Reservations Manager

Qualifications:

• Motivated and highly organized with strong attention to detail

• Excellent proficiency in written, spoken and reading in the English language

• Previous hotel experience is considered an asset

• Experience: Previous reservations and/ or front office at the high-volume call center

• Demonstrated ability to interact with people of diverse socioeconomic and cultural disability effectively and with ethnic backgrounds

• Ability to work individually and as a team

• Computer knowledge, including Microsoft Excel

• Strong customer service and communication skills

• Knowledge of Opera property management system, reserve, and envision as an asset

• Flexible shift availability and confidence, along with experience in adapting to a wide variety of personalities

All candidates must be in possession of identification proving authorization to work in Canada. This position does not offer sponsorship of work visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.

Primary Location: CA-ON-Toronto

Organization: Park Hyatt Toronto

Pay Basis: Yearly

Job Level: Full-time

Job: Reservations

Req ID: TOR001967

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.