Job Information
CIBC Senior Director, Conference Centre & Food Services Management in Toronto, Ontario
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What you'll be doing
The CIBC Square Conference Centre & Food Services portfolio spans over 170,000 square feet of conference & dining spaces and comprises the following programs:
Conference Centre operations and food services
L49 CIBC Dining by O&B
Employee retail food services
The Senior Director leads the CIBC Square Conference Centre & Food Services portfolio and is responsible for the strategy, operations, financial management, people leadership and stakeholder management for these programs and the supporting guest & event management services. The objective is to deliver best-in-class experiences with industry-leading economics at CIBC Square, our global headquarters.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you'll succeed
Strategy Development and Delivery: This role will develop the strategy, KPIs and tactical plans for each of our hospitality and food services programs in line with our bank’s internal and external engagement priorities, to deliver a contemporary and comprehensive hospitality program. You will provide governance and oversight of CIBC Square third party vendor, adherence and quality control of premium service and product, delivery of WELL programming, strategic planning, organizational structure, safety, sanitation and overall food services & hospitality best practices. This role will also direct initiatives so that policy, program, or operations changes can be implemented in a timely, efficient and accurate manner.
Finance and Operations: The Senior Director will actively manage the financial performance of the venue through continuous monitoring and analysis of revenue, expenditures and variances and identify opportunities for efficiencies. You will drive the budget process, manage profit and loss statements, and control expenses and costs for all programs. This position will develop and implement process of communications, support and resource allocation to optimize utilization of space and to deploy staffing accordingly.
People Leadership and Stakeholder Management: The individual in this role will build talent for career progression and succession, and establish a culture of apprenticeship and constructive feedback. You will work with stakeholders, internal and external, to develop, review and implement programs focused on event delivery and client/employee experience. The Senior Director will develop and implement a structured “Voice of the Customer” program, gather feedback from employees and respond by progressively elevating services and practices.
Who you are
You have a degree/diploma in Hospitality. Certified Hospitality Professional designation preferred.
You can demonstrate 15 years’ experience in hospitality or progressive years of experience with increasing levels of responsibility within a corporate hospitality environment.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
Proven experience in guest services to enhance client experience.
You are a bold and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 21st Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Accountability, Communication, Conflict Resolutions, Crisis Management, Critical Thinking, Detail-Oriented, Event Management, Financial Management, Food Services, Group Problem Solving, Hospitality, Leadership, Marketing, People Management, Profit and Loss (P&L) Management, Relationship Management, Sponsorships, Teamwork
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.