Job Information
City of Toronto Senior Systems Integrator Clerks, Application Development & Sustainment in Toronto, Ontario
Senior Systems Integrator Clerks, Application Development & Sustainment
Job ID: 47448
Job Category: Information & Technology
Division & Section: City Clerk's, City Clerk's Elections Services
Work Location: 89 Northline Road, Toronto
Job Type & Duration: Full-time, Permanent Vacancy
Salary: $112,280.00 - $149,247.00 yearly
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 20-Jun-2024 to 05-Jul-2024
Reporting to the Manager, Election Services, the Senior Systems Integrator is responsible for coordinating the delivery of information technology planning and development services.
Major Responsibilities:
Lead a diverse set of core election technology projects in concert with key corporate partners and stakeholders.
Lead a team of development staff to provide an innovative and customer focused approach to the delivery and sustainment of IT solutions to satisfy challenging business needs.
Provide leadership in solution architecture and planning, application design, system performance and scalability, security and privacy, deployment, and sustainment at strategic, project and operational levels.
Represent Election Services in the deployment of any Cloud Computing or emerging technology initiatives that impact election event delivery.
Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests.
Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
Ensures services continuity and effective service support for critical election systems. In cases where service is not available, acts as the authoritative source of communication for downtimes, resumption of service, etc.
Demonstrates customer service excellence, fiscal management, and effective operational delivery of quality service to efficiently and effectively meet customer service needs and requirements and achieve Division mission and goals.
Determines requirements, evaluate and recommend new technologies and software development methodologies, tools, techniques, technologies and standards used for applications, data management and database development.
Oversees project teams; determines requirements, researches, evaluates and recommends the implementation and/or purchase of application packages and databases to support various election technology projects.
Leads, facilitates and contributes to the design, creation, evaluation, development and sustainment of systems and standards, including formalized project management and methodology, data warehousing architecture, data modeling, metadata, change management, and application development and migration.
Recommends, implements and practices security, privacy and quality assurance requirements consistent with the Municipal Freedom of Information and Protection of Privacy Act and corporate standards regarding storage and processing of confidential corporate and application data and information outputs.
Recommends and implements IT solutions and systems accessibility requirements consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and Web Content Accessibility Guidelines (WCAG).
Analyzes current business practices and processes, data flows, corporate policies and practices, industry trends, and recommends changes to meet business objectives, including the application of information technology.
Conducts research into assigned areas, ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
Implements detailed plans and recommends policies/procedures regarding program specific requirements.
Assesses and recommends scalable multi-jurisdictional business and technical solutions that meet client and business requirements in the context of corporate standards, policies and procedures for respective section, including technologies and architectures. This includes determining requirements, conducting research and evaluations and obtaining all approvals and signoffs.
Leads and manages in the development of detailed scope requirements, budgeting, resource management, planning and scheduling, monitoring and reporting progress, managing and mitigating issues and risks, reviewing, preparing and executing change requests.
Manages and administers consultant/contractors and project/contracts, implements quality assurance/quality control procedures, authorizes payments and recommends additional payments in accordance with the City's financial authority and bylaws or contract terms.
Develops, manages and reports to senior management, business and technical stakeholders on all assigned projects (including business case, feasibility study, charter, work plan, progress, budget, risks, contingencies, issue management, change management, resource management, quality review/best practices and other project related documents). Resources include internal or contracted business and technical staff supports. Develops, manages and reports on detailed project plans.
Leads, participates in the preparation of various formal contractual documents such as, Request for Expression of Interest (REOI), Request for Information/ Proposal/ Quotation/ Resource (RFI/P/Q/R), ITAPP, Statement of Work (SOW), Memorandum of Understanding (MOU) and Service Level Agreement (SLA).
Delivers presentations to both technical and non-technical audiences.
Organizes and runs training and knowledge transfer sessions for divisional and technical staff on new IT applications, processes and methodology.
Analyzes patterns, trends and operating problems to address user issues, and develops recommendations to address problems and feedback.
Provide assessments and recommendations of current and emerging IT concepts/technologies, trends, ITIL best practices, IT-oriented techniques and business requirements for IT.
Represents the Section, Division, and client groups in meetings with a wide and diverse range of internal and external stakeholders, City Divisions, community groups, sponsors, senior staff, elected officials, and other levels of government.
Ensures the quality of work and service delivered meets all legislative requirements that apply, such asMunicipal Elections Act (MEA),Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), Records Management and the Occupational Health and Safety Act (OHSA), etc.
Demonstrates an understanding of the vision, mission and strategic directions of the City Clerk's Office and its services.
Establishes and fosters effective partnerships with clients, internal and external stakeholders, members of the public and City staff to address and resolve conflicting demands and issues, while balancing corporateinterests.
Effectively manages relationships with vendors and contractors throughout solution delivery and sustainment processes, including installation, configuration, upgrades, issue management and quality assurance testing.
Key Qualifications:
Post-secondary education in a computer/technology field/related discipline or an equivalent combination of education and experience working in a technical support service function in a large and diverse business environment heavily dependent on information technology.
Extensive experience leading, motivating and training technical/business project teams, IT staff and contractorsincluding the ability to coach and lead team members in achieving team goals and objectives.
Extensive experience in planning,implementing and remediating vulnerabilities in IT businesssolutions which demonstrates collaboration with technical teams such as Enterprise Architecture, Quality Assurance, Technical Infrastructure and Cyber Security.
Extensive experience in defining solution architecture, building technical environments, developing business solutions, configuring software, database management and security management,
Considerable experience in complete life cycles of business solution implementation using Java, Java EE, REST API, JSON, YAML, HTML, CSS, JavaScript, WebSphere, Wildfly, Tomcat, JBoss, UNIX and Linux.
Considerable experience in database technologies including SQL, Oracle database, open source databases MySQL and PostgreSQL, together with a basic understanding of NoSQL techniques
Experience with developing, deploying, administering and managing Cloud-based solutions and platforms on AWS (CloudFormation, RDS (e.g. PostgreSQL,Aurora), DynamoDB, EC2, S3).
Experience with DevOps, SecOps, Continuous Integration/Continuous Delivery (CI/CD), and test automation.
Highly developed verbal, written and oral communication skills with the demonstrated ability to write and present complex information to a variety of audiences.
Project Management Professional (PMP) certification is considered a strongasset.
Note To Current City of Toronto Employees
City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment toemployment equity (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’sHiring Policies and Accommodation Process (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .