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Swim School Manager/Director

Full Time • Remote Flexible - CA

Benefits:

• Bonus based on performance

• Health insurance

• Paid time off

About Us:

Working at British Swim School (BSS) is so much more than just a job...it’s an opportunity to leave a legacy that may transform a life. Since opening our doors in 1981, BSS has rapidly grown to be the premier water survival and learn-to-swim school in North America, with 50,000 customers at any given time. Do check out our website.

The Position:

Job Title:Manager/Director

Reports to:Owner

Status:Full-time

Location: Toronto West/Etobicoke

The Manager/Director at British Swim School of Toronto West & Etobicoke is responsible for all aspects of the business, including delivering the aquatics program curriculum in support of our mission ‘to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer’.

Results are achieved through planning, collaboration, execution and engagement. Through your leadership, you help promote a fun and gentle approach, student progression and success, and the highest level of brand standards. You possess a passion for the water and love working with children.

Working in close partnership with the franchise owner, you are committed to a positive and rewarding customer experience for students and families in the British Swim School program.

Key responsibilities and requirements

· Knowledge and experience in swimming and/or teaching

· Willingness to travel within Toronto West-Etobicoke for regular and frequent visits to pools even when not teaching classes

· Lifeguard certification, or willingness/ability to get one

· Enthusiastic, outgoing personality with strong relationship, communication and customer service skills

· Aquatics acumen

· Weekend availability

· In the water, as lead instructor, you teach students directly as required

· Train new instructors from time to time

· Manage the team of our dynamic swim instructors. This includes doing performance evaluations, providing feedback and coaching to the instructors.

· Play the role of the deck ambassador as required

· Ability to lead, supervise, train, coach and motivate swim instructors, which includes organizing, prioritizing and scheduling work assignments

· Ensure all water and safety standards are maintained at the pools

· Ensure aquatics program adheres to British Swim School brand standards

· Problem solving, adaptability and calm demeanour when faced with challenging class situations

· Disciplined and conscientious, which includes a willingness to follow and enforce schedules, company policies and safety procedures, based on franchise expectations

· Capacity to plan, innovate and grow with the business

· Assist with business growth, recruitment and retention

· Assistance with recruitment, hiring and interviews

· Manages staff schedules including requests for additional hours and time off

· Engages and communicates with families and students, including resolving any issues in a timely manner

· Answering customer calls/emails, enrolling new and existing customers and managing the class schedule.

· Ensure customer satisfaction for existing and new customers

· Work with franchise owner to identify opportunities to improve results in service delivery, customer retention, revenue and efficiency

If you are looking for a position with a real purpose - this, is it! We're helping save lives every day, and on top of that, you'll be working and having fun. Doesn’t get much better than that!

Flexible work from home options available.

Compensation: $45,000.00 - $52,000.00 per year

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.