Job Information
Tyler Technologies Software Support Specialist in Troy, Michigan
Software Support Specialist
In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems.Responsibilities Provide high-quality phone and email support of Tyler's New World Public Safety software applications Perform extensive troubleshooting of key software and hardware components to closure Take ownership of technical incidents and coordinate resolution with product development team when necessary Replication of complex customer issues Train customers in system operation and software functionalityQualifications Bachelor's Degree in MIS, CIS or other related Technical field preferred General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases Readiness to learn new technologies at lightning speed Commitment to providing an exceptional experience to our customers Flexibility to work various shifts to cover our core hours: Monday - Friday 8AM - 9PM SQL Experience highly preferred Location Troy, Michigan Travel 0-5% State-Specific Salary Range Disclosure Requirements Salary will generally fall between $39,862 - $60,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible. Great Place to Work & Grow Your Career Come join us as we transform the public sector! Our guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many . Taking Care of You & Your Family Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. .
Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.
Requisition Number:2023-3660
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Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.