Job Information
Virgin Galactic IT Support Specialist II in Tustin, California
We are looking for an IT Support Specialist II to work 4x a week from our corporate office in Tustin CA.
Responsibilities
Proactive, motivated and have a genuine passion for IT and customer service
Microsoft 365 administration, installation and troubleshooting
Resolve escalated software issues pertaining to Windows 10 and associated software
Assign/manage/troubleshoot remote access remotely and\or onsite
Troubleshoot and resolve software issues both remotely and onsite
Ensure quick response times to facilitate maximum uptime for all users and systems
Configure, deploy, fix, and provide troubleshooting support based on either documented procedures or directive for the following hardware and software:
Desktop, Laptop, and Tablet Computers (Windows and MacOS)
Mobile Devices
Outlook\Teams\Zoom\OneDrive\Sharepoint
AD and 365 administration functions such as password resets, create and update user profiles, and group changes.
Assist users with supported software and hardware with the approach of understanding of technology from a user’s perspective while providing an excellent level of customer service
Escalate unknown/unsolved issues to appropriate internal or external support resources
Effectively use and troubleshoot all MS Office 365 applications
Use and support remote meeting software
Collaborate with co-workers to share expertise, information and solve problems
Other duties as assigned by Team Lead/Manager/Director
Required Skills and Experience
Minimum 3 years of IT experience supporting a company size of 500+ employees.
Willingness to learn new processes and technologies
Ability to work in a fast-paced environment
Understands the importance of confidentiality
Attention to detail
Ability to independently analyse and solve problems.
Strong interpersonal and communication skills and the ability to interact effectively with all levels in the organization.
Experience with the following software and hardware: Active Directory, Exchange 365, Office 365, WAN/LAN topology, Antivirus, various wireless services & equipment support
Previous experience with ticketing systems
Experience imaging PCs via Acronis or related software
Knowledge of all Microsoft Windows and Mac OS & Office technologies (MacOS, Windows 10 & Office 365)
Create a high level of user satisfaction through accurate and timely follow-up & strong technical skills
Must demonstrate organizational and time management skills
Suggestions for Education/Certifications
- Microsoft or CompTIA certificates in relevant technologies
*The Employer retains the right to change or assign other duties to this position.
Physical and/or Additional Requirements
Must be able to work flexible hours outside of normal business hours
Be part of on call rotation
Must be able to sit or stand for extended periods.
Must be able to stoop, bend, crawl, and being able to maneuver in tight spaces.
Ability to routinely lift 20-30 lbs. and occasionally lift and move 40 lbs (unassisted).
The annual U.S. base salary range for this full-time position is $56,160.00–$78,000.00. The base pay actually offered will vary depending on job-related knowledge, skills, location, and experience and take into account internal equity. Other forms of pay (e.g., bonus or long term incentive) may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered. For more information regarding Virgin Galactic benefits, please visit https://vgcareers.virgingalactic.com/global/en/benefits (https://vgcareers.virgingalactic.com/global/en/benefits.)
Who We Are
Virgin Galactic is transforming humanity’s relationship with space. By making it more open and accessible, we are connecting the world to the love, wonder and awe inspired by space travel, helping to create new opportunities for the benefit of life on Earth. Whether it’s supporting cutting-edge research missions for scientists and students, or offering life-changing experiences for the adventurers among us, Virgin Galactic is THE spaceline for Earth. Such an audacious vision requires a team as driven as they are curious - one capable of redefining the boundaries of what’s possible.
Export Requirements
To conform to U.S. Government export regulations, applicant must be a U.S. Person (either a U.S. citizen, a lawful permanent resident or a protected individual as defined 8 U.S.C. 1324b(a)(3) or be able to obtain the required authorization from either the U.S. Department of State or the U.S. Department of Commerce. The applicant must also not be included in the list of Specifically Designated Nationals and Blocked Persons maintained by the Office of Foreign Assets Control. See list here .
EEO Statement
Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.
DRUG FREE WORKPLACE
Virgin Galactic is committed to a Drug Free Workplace. All applicants post offer and active teammates are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. This can include pre-employment, random, reasonable suspicion, and accident related drug and alcohol testing.
Virgin Galactic
- Virgin Galactic Jobs