Job Information
SirsiDynix Consultant III in UT, United States
Consultant III US-UT-Lehi or US-Remote
Apply
- View All Jobs
Provide consultation on all assigned software modules. Consulting will be delivered to customers on site and in-house and distance (telephone/web-based training)
Provide consultation on migration process, workflows, and utilization of ILS technology to customers on site and in-house and distance (telephone/web-based consulting)
Facilitate communication between SirsiDynix implementation teams (i.e. Consulting, Data Services, Product Delivery, Training, and Project Management) and SirsiDynix customers including interpretation and/or translation of verbal and written communications.
Develop custom solutions requested by customers.
Travel as needed to conduct training and/or to provide consultation at customer sites.
Contact the customer well in advance of a scheduled training session to confirm dates, times, location, travel information; and to assess/address specific needs of the customer.
Respond in a timely manner on any follow-up issues after a consultation or training session.
Participate in regular in-service sessions.
Participate in training for and review of software and documentation for new products and release updates.
Present a positive view of the company to customers.
Interact with other groups internally to ensure the customer has a positive experience.
Additional Responsibilities:
Perform other duties as assigned.
Core Competencies
Communication– Proficient in professional verbal/written communication; able to communicate effectively with individuals of varying technical expertise; clarifies details of complex tasks; Exceeds commitment to others by frequently delivering work early
Problem-Solving– Above-average ability to logically troubleshoot, identify, and resolve complex issues; able to identify and respond appropriately to issues; able to anticipate and address potential problems; develop highly creative and effective solutions despite a lack of information and time
Critical-thinking and Analysis– Able to make quick, effective decision, as well as the ability to work independently; detail-oriented and consistently delivers high-quality results; persistent in analysis of issues and problems to find solutions that best serve the Company
Collaboration and Team-Orientation– Strives to understand needs and goals of customers, both internal and external; able to work as a collaborative partner; Aligns individual efforts with those of the team and the team’s objectives
Time Management and Productivity– Manage multiple projects or cases with strict adherence to priorities and timelines; can prioritize work to identify and focus on most important projects; navigates quickly and effectively to resolve problems and obstacles, even when complex and unique circumstances occur
Knowledge and Skills:
In depth knowledge of SirsiDynix Library Software
Experience working with SirsiDynix API tools including Web Services
Ability to instruct large groups using Web-based meeting software (i.e., Zoom)
Excellent writing, editing, communication, presentation and interpersonal skills
Must be flexible, organized, detail-oriented, and a self-starter
Must be willing to travel a minimum of 25% of workdays
Strong organizational and prioritization skills
Ability to work well with clients and team members
Able to multi-task and balance tight deadlines
Mentor and train fellow employees as needed
Strong classroom training and presentation skills
Professional appearance and presentation required
Knowledge of basic library processes
Education (minimum requirements/equivalent):
Bachelors Degree in a related field of study or equivalent work experience is required
MLIS preferred
Experience:
Minimum 1 year experience in training or teaching preferred
Library automation or related computer experience required
6-24 months of experience working with SirsiDynix products
Additional Qualifications
Qualified candidates must be able to pass background check and drug test (including marijuana)
Hiring Salary Range
$66,000 to $76,000 USD pay range depending on qualifications
Benefits
Medical, Dental, and Vision Insurance
Health Savings Account
Retirement Savings Plan – 401(k)
Paid Time Off
Holidays
Short-Term Disability
Long-Term Disability
Group Life and AD&D Insurance
Educational Assistance
Adoption Assistance
Employee Assistance Program (EAP)
*We are unable to sponsor H-1B visas at this time.
About SirsiDynix
At SirsiDynix, we make software for libraries. Libraries buy books from vendors, keep track of the books in their systems, and distribute the books to library users. The software we build helps them do that (and a lot more). We make products that:
We help more than 23,000 libraries answer the questions posed by new technology and changes in society. Are you ready to join us?
SirsiDynix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, gender expression, veteran status, sex, or age and will not be discriminated against on the basis of disability. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.
Skills & Requirements