Travis Credit Union Collections Supervisor in Vacaville, California
40 hours/week, M-S with rotating Saturday
Leads and directs collection staff in order to achieve delinquency goals. Organizes, reviews and monitors collector assignments. Monitors performance and ensures appropriate staffing levels.
Reviews and uses independent discretion, within granted authority, to approve repossession requests, and field visit requests.
Researches and responds to member issues, complaints and escalated calls.
Trains and supervises assigned staff to meet delinquency goals and ensure policies and procedures are being followed.
Strong verbal and written communication skills and the ability to professionally interact with all levels of staff, vendors and members.
Thorough knowledge of collections and the products and services supported by the area.
Ability to provide leadership, support, motivation and professional development to the staff.
Ability to work independently and motivate staff to achieve goals.
Ability to review and analyze reports and make appropriate recommendations.
PC skills to include word-processing, Excel and Outlook.
Comprehensive knowledge of Fair Debt Collections Practices Act and advanced collection techniques for all types of loans, including but not limited to initiation of small claims/legal action.
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to identify and resolve/escalate complex problems, while meeting or exceeding department member service levels.
High school diploma or equivalent.
Bachelor’s degree in related field preferred.
Minimum 3 years experience in all phases of collection activity.
Minimum 2 years supervisory experience.
Vacaville, California, United States