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ResCare Premier Inc. PHARMACT TECHNICIAN CUSTOMER CARE REPRESENTATIVE I in Vancouver, Washington
Requisition: 2024-147266 PHARMACT TECHNICIAN CUSTOMER CARE REPRESENTATIVE I Job Locations US-WA-VANCOUVER ID 2024-147266 Line of Business PharMerica Position Type Full-Time Pay Min USD $20.00/Hr. Pay Max USD $25.00/Hr. Our Company PharMerica Overview Join our PharMerica team! PharMerica is a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients. We offer a non-retail pharmacy environment. Our organization is in high growth mode, which means advancement opportunities for individuals who are looking for career progression! Schedule: ON-SITE Sunday-Wednesday- 1:30 PM-Midnight Pay Rate: $20/HR-Pharmacy Assistant $25/HR Licensed Pharmacy Technician Required License or Certifications: Washington State Pharmacy Technician License or Washington State Pharmacy Assistant License We offer: DailyPay Competitive pay Shift differential Health, dental, vision and life insurance benefits Company paid STD and LTD Tuition Assistance Employee Discount Program 401k Paid-time off Tuition reimbursement Non-retail/Closed-door environment Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today! Responsibilities * Answer all contact center calls within 3 rings, (18 seconds) * Document all call information according to standard operating procedures. * Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs. * Meet quality assurance requirements and other key performance metrics. * Facilitate resolution on customer complaints and problem solving. * Process orders, route calls to appropriate resource, and follow up on customer calls where necessary. * Pays attention to detail and has great organizational skills. * Customer service oriented with excellent verbal and written communication skills. * Possesses great listening skills and can handle stressful environment. * Flexible with the actual work and the hours of operation. Qualifications * High School Diploma and 2 years of call center experience or 2 years of related experience which includes 6 months or more in a fast-paced work environment * 2 year degree (or higher) and 1 year call centere experience or 2 years of exact work experience * Exact experience must be having worked in a customer facing role within home care (HME, IV or HH). Knowledge of medical terminology, claims and accounts receivable is preferred * Related experience includes experience in health care, financial or insurance customer service, claims, billing or a call center environment About our Line of Business PharMerica is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations. PharMerica isone of the nation'slargest pharmacy companies. PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades. For more information about PharMerica, please visitwww.pharmerica.com. Follow us onFacebook,Twitter, and LinkedIn. Salary Range