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TEKsystems is currently hiring a Customer Care Associate for a company in Virginia Beach, VA.

Location: Virginia Beach, VA

Schedule: Monday - Friday 8am - 5pm (1 hour lunch)

Description:

RECEIVE CUSTOMER REQUESTS VIA PHONE & EMAIL

• Manage customer care inbox and intake calls from customer care line

• Create sales opportunities to send to Sales Reps based on customer requests

• Communicate with customers on delivery timelines

• Become familiar with partner vendors to resolve customer issues

ACT AS ORDER RESOLUTION EXPERT

• Research issues and resolution options; determining appropriate resolution; providing information to customers and stakeholders

• Initiate and implement proper corrective action to resolve customer issues

• Understand the legal obligations of contracts or other funding vehicles

• Communicate and coordinate with internal departments and suppliers to meet customer needs

ADMINISTRATION SUPPORT

• Utilize Salesforce CRM to track and manage post-order cases, activities, and customer-requested opportunities

• Maintain detailed communication activity on customer account pages

• Contribute to the development and maintenance of standards, policies, and procedures regarding customer service

Additional Skills & Qualifications:

• Bachelor's Degree preferred

• Previous experience in high-volume customer support or service roles required

• Strong telephone skills and experience in customer service principles and practices

• Strong PC skills, knowledge of Windows OS and the internet, ability to type quickly and free of errors

• Experience with Salesforce.com preferred

• Must have a highly developed ability to multi-task. This position is expected to be able to switch gears quickly and be able to operate with multiple interruptions comfortably

• Excellent verbal and written communication skills must be able to talk to new people with ease

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.