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Job Description

Insight Global is seeking a remote QNXT Project Manager in support of one of our large Healthcare clients. This candidate will be supporting the Customer Advocacy Team whom is accountable for providing analysis and execution support for some of the most visible and high-priority issues impacting our primary customers. We are responsible for intake, evaluating and supporting our customer's needs, communicating effectively with impacted leadership and stakeholders, including with executive leadership. Their day-to-day will include but is not limited to:

• Responsible for driving assigned issues from intake through the CAT RCA process as detailed in the CAT Policies and Procedures and CAT Job Aid.

• Serve as the primary point of contact for stakeholders on assigned issues

• Facilitate communications between stakeholders often, sometimes serving as the liaison in challenging situations

• Thoroughly evaluating the end to end process from where the issue stemmed, investigating and implementing process improvement efforts that the CAT is able to assist with

• When appropriate: assists with testing needs from ticket creation, test case review, collaboration with testing efforts, and reviewing final testing results

• Drive meetings, action items, requests and other activities relating to assigned issues emphasizing forward momentum

• Understand current priority and impact levels of your assigned issues and adjust follow-ups, deadlines and communications to stakeholders accordingly

• Make suggestions from your observations on possible containment, countermeasure and/or process improvement efforts .

• Our stakeholders should feel relief when CAT jumps in to assist. To do that,

relationships must be built and an easy way to accomplish this is through trust and time.

• Submit needed Change Gear, Service Now (SNOW) tickets, and other departmental assistance requests

• Create business requirement documents (BRD's) when needed

• Investment of time and empathy on issue impact, coordinating efforts, getting resolution quickly, volunteering for action items, and helping to solution improvements to be part of the team effort for resolution

• Analyze applicable process documents, reporting, and understand impacted systems

• Collaborate effectively with SME's, leads, stakeholders, testers, PMs, owners, etc.

• Must be able to provide an update verbally or written to any stakeholder during the issue resolution process upon request.

• Clear and effective communication with all stakeholders across varying levels of knowledge

• Ensure the CAT Intake and Tracking tool is accurate and up-to date for your assigned issues

• Compile and analyze data pulled by CAT or provided by operational areas to determine scope and impact of issues. Assist with the estimation and identification of cost savings

• Submit polished issue RCA document, ensure a robust issue folder containing all issue documentation and full analytical report by CAT Intake and Tracking tool for final review

• Assists with onboarding new hires as detailed in the Onboarding Outline.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

• 5+ years of experience in Project Management

-prior experience as a business analyst

-QNXT experience

• Experience in coming from a Health Plan background

• Experience with SQL

• Lead or Management level experience preferred

• Candidate must live in one of the below approved remote states:

Florida

Georgia

Indiana

Maryland

Nevada

South Carolina

North Carolina

South Dakota

Tennessee

Texas

Virginia

Washington (state)

West Virginia

Wisconsin

Alabama

Delaware

Idaho

Kansas

Louisiana

Minnesota

Nebraska

New Hampshire

North Dakota

Oklahoma null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.